Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-02T22:20:18+00:00

    Good afternoon, 13 months later everything started working again as it did last April 2024. Shared files still have the tiny arrow indicating as if they were an URL but when you click on the shared file, the files are right there saved on my device. Previously it took me to an internet page.

    What a headache and disappointment it has been. I was sceptical reading the other posts that "things just started working" but with me that's exactly what they just did.

    I hope it soon works for everyone else.

    Lois

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  2. Anonymous
    2025-06-02T02:10:21+00:00

    Hi everyone

    I am having the same issue for almost 8 months now. Countless customer support emails have been sent through and they even stopped responding. I believe Microsoft is now on a. new policy of ignoring queries regarding any issue and move on. Will be looking to migrate to other alternative, which will be a huge time consuming task but seems like thats the only alternate.

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  3. Anonymous
    2025-05-13T06:37:35+00:00

    Hello everybody

    Since a no it a year, of even more, OneDrive started swapping folders in Mac and Windows to links (URL).

    Being really annoying and frustrating to work in browsers, I have moved all my data to Google Drive. Easy and smoothly.

    since it seems that OneDrive is ‘working’ again, suddenly and with no announcements, I’m staying attached to Google Drive, even I was not comfortable with working with Google, at all.

    Microsoft (no)actions were very much unfortunate and incomprehensible.so I’m not moving back.

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  4. Anonymous
    2025-05-12T20:07:35+00:00

    Sorry for late reply. When OneDrive shared folders stopped working with no fix date, I switched to using Google Drive instead of OneDrive. Then OneDrive magically started working again (nothing to do with using google drive). I'm staying on google drive because it works and I have had no problems. I realize this is not a solution for everyone because it can be a pain to move all the folders to google drive, and have everyone else change, which might not be feasible.

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  5. Anonymous
    2025-05-12T17:26:18+00:00

    Hi I have exactly the same issue, my folders desapear on first days of March 2025 on my MAC. I have uninstalled and installed again Onedrive around 6 times, last one was 10 minutes ago and the problem persists.

    I have a MACBOOK PRO M2 2022 with macOS Monterey Version 12.05.

    Will the problem be my the old version of my IOS. Please help me with my problem I cannot keep working like this I loose a lot of time.

    Thank you.

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