Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

217 answers

Sort by: Most helpful
  1. Anonymous
    2024-07-20T22:43:02+00:00

    Has there been any resolution to this issue yet?

    I have a client desperately waiting to get this functionality back.

    --

    Phillip

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-07-07T23:26:20+00:00

    I received this message this morning from Microsoft support. There is definitely no eta:

    I wanted to update you on the status of your ticket as we've heard from engineering now. They acknowledged the issue and have filed a bug for the same. It's in our development pipeline now and will need to be resolved with a product update.

    I want to say thank you for helping us out to track this issue down and keep checking for app updates we should have a fix out soon, no specific ETA as we are still coding the solution.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-07-02T00:37:20+00:00

    I have started giving 1 star reviews and directing readers to this thread wherever I see the opportunity.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-07-01T14:45:01+00:00

    Agree 100%

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-07-01T10:07:34+00:00

    Today on macOS I lost even the .url link to shared filder. So, it seems that this issue can be even worse xD

    Good job MS!

    Was this answer helpful?

    0 comments No comments