Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

restarted the Mac
Signed out of Onedrive and signed back in again
Uninstalled and reinstalled Onedrive
In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

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217 answers

Anonymous

2024-06-27T09:47:46+00:00

I am having the same exact issue.
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Anonymous

2024-06-25T23:48:54+00:00

I see there are 2 parallel threads about this issue, with a bit more detail in the other thread. Not sure why they aren't merged. https://answers.microsoft.com/en-us/msoffice/forum/all/i-cant-sync-or-download-a-shared-folder-in/d6ca1a28-386e-4d6f-b5ed-1b1a4952325e
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Anonymous

2024-06-25T15:52:21+00:00

Hi @Chandy.L,
we really need to know the real update regarding the issue. Support uses fancy words but we still don't know anything.

Is there any time frame when you think that fix will be provided?

Do you know root cause of the issue?

You have mentioned that migration to new platform causes it? Do you stopped migration to prevent other users from this issue?

What this new platform?

Does MS plan to introduce some restrictions to private customers regarding Shared Folders?

Why communication regarding this issue is done so poorly?

Etc.
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Anonymous

2024-06-25T05:02:02+00:00
It seems like Microsoft don't care at all about this issue - there has been no practical response from them about a core service failure.

I'd like to know if there will be compensation for failure to provide a service we are paying for.

Absolutely reasonable question - was thinking the same myself.

I am extremely frustrated with Microsoft with this issue.
1. This is really poor product performance;
2. Issue has been present for a long time with still no fix;
3. Communication from Microsoft to it's paying users has been extremely poor.
I read somewhere that to have a OneDrive account, an email is required. Why don't Microsoft simply email it's paying users with a summary of the issue, what they're doing to fix it, and their estimated timelines on rectification.

We are paying for a service that is simply not being provided - compensation is the very least they can do!
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Anonymous

2024-06-25T04:56:36+00:00

Hi, all & DavidSwan2

Our Community Support is closely monitoring all issues and relaying them to the developers for real-time resolution. We are diligently collaborating with internal operations, but resolution may require some time, so your patience is appreciated.

We sincerely thank you for any understanding and support you can provide.

Chandy.L
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