Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Anonymous
2024-06-09T10:31:20+00:00

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

  • restarted the Mac
  • Signed out of Onedrive and signed back in again
  • Uninstalled and reinstalled Onedrive
  • In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
  • Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

217 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-03-31T09:36:22+00:00

    Hello,

    Any update on this very frustrating situation.

    I only have URL for folder shared for which I have full access
    I need to be able to work of line with folder shared by others

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-03-11T14:01:39+00:00

    Same issue for me and for all people I know using OneDrive, this is no longer some but must be global.

    I'm presently suggesting to the company to start using DropBox as it has been reliable for me for the last 10 years.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-03-07T22:04:26+00:00

    no unfortunately this doesn't help. Microsoft needs to escalate this issue asap. this thread is off the hook! 144 messages.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-03-06T18:22:39+00:00

    For me the same - started today! The problem is massively disturbing.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-03-05T23:23:11+00:00

    I have the same issue, just started. Something must have changed in the OneDrive app for Mac in the last update for so many people to be suddenly having the same problem. Come on Microsoft, sort it out!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments