Copilot not creating presentations from word documents...

Anonymous
2024-01-22T01:32:44+00:00

Hi, I recently purchased a subscription for copilot pro. All my office apps are up to date and I can see the copilot button in the ribbon. The issue I am having is that copilot won't create a presentation in powerpoint form a file - it has no idea what I'm talking about. Has anyone experienced this and found a fix?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
2024-04-01T15:16:07+00:00

Conor (and all the other folks who've been having trouble with this missing feature):

TL;DR: Those of us with regular Office subscriptions cannot use this feature.

Microsoft has done a less than stellar job of explaining the new CoPilot feature and which versions of Office get what features.

The ability to create a presentation from a Word file is only available to users who:

a) Have an ENTERPRISE license for Office 365, and

b) Whose enterprise bosses have paid the $30/month per user fee for CoPilot

The *specific* name of the required product is "Microsoft Copilot for Microsoft 365" as distinct from CoPilot or CoPilot Pro.

Here's a page that explains the requirements:

https://learn.microsoft.com/en-us/microsoft-365-copilot/microsoft-365-copilot-requirements

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  1. Anonymous
    2024-01-30T03:06:05+00:00

    Hi Conor,

    I understand your point, and we apologize if the feature was advertised but not available yet for public use. I am also a subscriber myself and I would feel the same if I'm on your shoe. If you wish to cancel the subscription for a refund, you can definitely contact Microsoft Live Support as billing-related concern is something we don't have access to here in Microsoft Community because our tools are limited. They should be the one to verify your purchase and process your request.

    Here's how to contact them.

    1. Open this link. Contact Us - Microsoft Support
    2. It will ask you to sign in to the personal account that your Microsoft 365 subscription is associated with.
    3. Once you've logged in to your account. It will ask you to choose a product.
    4. Choose "Office".
    5. Then select "Get Home Service"
    6. You need to provide the problem you have or you can write there, "Cancel Copilot Pro for a refund"
    7. At the bottom of the page. Select the "Contact Support" option.
    8. Select "Microsoft 365 and Office"
    9. In the Category, you can choose Manage My Subscription and confirm.
    10. It will ask you to choose a support option. It's up to you if you want to change the locale.
    11. Then select "Chat with a support agent in your web browser" or "Request a call back".
    12. It will automatically direct you to live support.

    Hope this helps.

    Sincerely,

    Froilance T.

    Microsoft Moderator

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  2. Anonymous
    2024-01-26T17:09:41+00:00

    I am in the same boat. I purchased office 365 and microsofot copilot pro licenses but unable to generate presentation from the word document.

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  3. Anonymous
    2024-01-25T23:49:58+00:00

    Thanks Connor,

    I did subscribe to Pro (and have turned off auto renewal for now).

    Someone on your thread or on mine (I had started my own and found yours) suggested logging out of my MS account and then logging back in. I'm about to try that. If it works I'll post here!

    • P

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  4. Anonymous
    2024-01-25T04:03:41+00:00

    Hi Froiliance,

    I can't provide screen shots of my build and licences at the moment, but I purchased a M365 licence at teh same time as the Copilot licence (about 4 days ago now). Hopefully that gives you some surety about it being up to date.

    Please also note that I have had this issue on my PC, the web version, and on a Mac (which I updated, purchased a M365 and Copilot Pro licence for). To date, I have yet to hear of anyone being able to use this feature of Copilot. Can you do it on your version?

    Kind regards,

    Conor

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