Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-02-05T07:02:07+00:00

    The security info wants authentication from authenticator and if you cant use the authenticator then it asks in a different was to to use the authenticator app. Everylink requires the authenticator app which you are trying to reset up because of a new phone. Cant you send a code via email or SMS? It is stupid how you guys did not fix this as yet. I am at work and I am stuck for days on this. Anything you do it wants a code either from the app or to the app and with a new phone that you are trying to setup.

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  2. Anonymous
    2025-01-23T06:02:49+00:00

    Still asks me to authenticate even in incognito - but i cant get into the app due to the circular problem

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  3. Anonymous
    2024-12-18T19:20:00+00:00

    good morning,

    I have the same problem, but it doesn't allow me in mysignins.microsoft.com, because it still asks me for a code from the authenticator app, which is still not working. The authenticator app is also asking me for a code. What should I do?

    Greetings,

    Resolve this Microsoft Authenticator App issue by:

    1. Login to www.office.com (Home | Microsoft 365)
    2. Click "View Account" in the bubble (top right blue corner).
    3. "My Account" URL should open.
    4. Click on "Security info".

    5. Delete "Microsoft Authenticator Push multi-factor authentication (MFA)".

    Now, do a little dance and laugh hysterically.

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  4. Anonymous
    2024-10-10T09:51:10+00:00

    Hi there!

    I had the same issue, and here’s how I solved it. I accessed mysignins.microsoft.com using my Windows PC. Since I had set up Windows Hello authentication, the site just asked for my 4-digit Windows Hello authentication code, and I was in. From there, I followed the instructions to delete the corrupted Microsoft Authenticator sign-in method and added it again. Booommmm! Problem solved!

    Hope this helps!

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  5. Anonymous
    2024-10-07T21:06:50+00:00

    I have this same exact issue. I used G00gle for 11 years and never had one single problem like this! Something like this was my biggest fear about switching. The only reason why we even switched was so we could more seamlessly draft joint word docs. I guess the joke is on us for thinking it would be a wise change.

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