Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Thanks for sharing your experience! After multiple posts, I finally found someone in early July '24 who fixed it within 8 hours, after a 15-day business stoppage. As of today, August 21st, I have no idea how to remove my post. Can someone guide me on how to do it?

Regards,
Guillaume

Special thanks to the community. I understand why people with organizations are turning to Google.

I tried that link and it says I cannot use my personal account. I can log into my email just fine, it's my xbox account that's giving me the problem. my hotmail won't let me change my phone number because it wants me to enter a code from the auth. app. it's not on the auth app so it's circling forver. Live chat was not a help at all, they made me fill out a form-which forced me to change my password to get into my email which wasn't the problem..my email was working just fine. but alas I changed the password after completing some online form for verification. I just want my xbox account to not show blocked...I want my phone number updated...these aren't complex things but the 40 min chat with repeat info made me feel like it was a bot and not even listening! it kept telling me to fill out the online form which I said I did twice and after the 3rd time I finally disconnected the chat.

Hello,

I was also setup as the admin and was stuck in the loop described. The only way I was in the end able to resolve the issue was for my organization IT admin to do a full reset of the MFA. Only then I was able to start from scratch and essentially setup a new profile, i.e. getting through the setup with the QR code, phone number verification etc.

I realise it is probably a little late for some people, but I found I could use https://aka.ms/accountrecovery

When I lost my phone this year, I was able to brick it remotely which was comforting, but it also meant I was unable to get into any of my accounts thanks to MFA. I found that by using account recovery I was able to get back into things eventually. It is a PitA but I will never loose my phone again.... you will not even be able to pry it from my cold dead hands. :-)

Robert,

Thanks for trying but the e-mail that I am having issues with was for my business account. Using that link and entering that e-mail it says it can't find it.
I know that e-mail is still good because it takes the password then asks for the Authenticator code. I even tried recreating the account but it says that e-mail was already in use.

Zyxian

Are we wasting our time here? Does MS even look at this "Community Board"? I'm going to say no since this issue has and still is going on for 10 months now. This isn't the only thread on this subject.
When I called their 800 number the automated system just tells you to open a ticket but I can't log in.

I know it's a pipe dream but it sure would be nice to speak to a human...

This is my personal account. It's my Business account that I can't log in with.