Cannot access account with Authenticator because it wants me to use Authenticator to authenticate

Anonymous
2024-01-31T23:31:52+00:00

I can't post this from the account I'm having issues with, but I am trying to get an Authenticator account set up for my Office 365 account, but whenever I try to do that, it asks for the code in Authenticator. But since it isn't set up with Authenticator yet, I cannot give it a code. I'm stuck in a catch 22. I've heard I can get a new QR code if I login and look under security settings, but I cannot login without getting my code from Authenticator, which I don't have set up yet. And I called MS support and they sent me a link to do it, but it will not let me access without the Authentication code from Authenticator, which I cannot access, because it isn't set up yet.

Any help from anyone? Just switch to Google? The only reason I need to do this is because I changed the account password. It didn't need me to authenticate to do that. But it does need me to update that same password change on my phone. So stupid.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-07-10T06:41:38+00:00

    Hello Roderick,

    I'm facing the same issue with my work account. I tried doing the instructions as mentioned above - "Go to mysignins.microsoft.com" - needs a code again, which a loop again. Can you help me here?

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  2. Anonymous
    2025-05-22T17:01:38+00:00

    I am on the same boat. I have friends who work there so I have asked them to reach out and see if they can find me a solution.

    1. Business account I am the admin
    2. new phone at some point.
    3. Doom Loop of using authentication to login in the authenticator.
    4. Called customer service only to lead me to the web page we have to log in.

    I know when I created the account that this might be a problem. I wanted to use other emails or other forms of authentication, but there were no options. I am computer competent, but there has to be a solution to this.

    Any web version where I have to log in is not going to work.

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  3. Anonymous
    2025-05-18T11:01:32+00:00

    It says "cannot remove Authenticator this time "

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  4. Anonymous
    2025-05-15T20:52:29+00:00

    what is funny is I am having the same problem with google and "googled" a search for the problem ... well ... google search works fine but the problem also exists on google authenticator.

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  5. Anonymous
    2025-04-30T01:51:10+00:00

    Hey Roderick, there's a bunch of us with this problem, and nothing you posted helps. I have to login to pay for my god damned service.

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