I was double billed. How do I get a credit for that amount?

Anonymous
2024-03-21T22:16:36+00:00

On March 8, 2024 to gain access into my desktop it was stated that I needed to pay for my Microsoft service which had lapsed. At that time I was charged $79.43 which I placed on my capital one card.. Today I received a charge from Microsoft for the same service to the same address and devices in the amount of $106.49. If I had already paid, why am I being billed again 13 days later? I would like to have , the $106.49 credited back to my Capital One card. How do I go about that that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-01-29T16:10:57+00:00

    This answer no longer applies. Microsoft removed their (your) customer service phone line and directs everyone to their support page. This is unacceptable. I have read everything and there is no longer a way to get a refund for a double billing situation.

    Do we have to go to small claims court to get a refund?

    I find it terrible for a company as large as Microsoft to have no way to speak to someone who can help.

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  2. Anonymous
    2025-01-27T11:22:27+00:00

    I am charged double for my subscription.

    On May 21st I was charged NOK 1199

    for 1 year. In addition I am charged NOK 119 every month.

    This can not be correct.

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  3. Anonymous
    2025-01-25T21:22:35+00:00

    I bought a NewEgg computer for Christmas gift back in Oct. 2024. Purchased Window 365 along with Quicken. Went to activate 365 a week or 2 ago. Asked for Credit Card. Figured it for renewal. Everything is good. Get the reciept and print it out. Shows amount due now $0.00 then 73.84 each year. Starting may3 ,2026. Looks good then I see a charge on account Jan. 4 for $73.84. I used paypal account to pay with my card. No one wants to refund my money. Let me know.

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  4. Anonymous
    2025-01-16T14:23:51+00:00

    Please click the following https://support.office.com/en-us/home/contact?contactUsExperienceEntryPointAssetId=S.HP.Main Type Live Agent on the box scroll down the page and click Contact support Click your product or service then select Microsoft 365 and Office Click Category and select Technical Support. Click Confirm. wait for a few minutes. Select Chat with support agent in your web browser or Provide your phonenumber and support agent will call you.

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  5. Anonymous
    2025-01-15T17:51:53+00:00

    Bob Little

    I purchased a new computer on 1/7/2025 and wanted to download Office 365. I went online and paid by visa bank card. The charge has shown up double on my statement. i just want a credit for one of the duplicate charges

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