I am being charged monthly for a 14 day microsoft trial ($16.89). What is this and why is it not showing up on my Microsoft account?

I found this when searching the same. It was my kid's Xbox Game Pass. Why can't Microsoft just label the charge correctly?? If not Game Pass, at least label it Xbox. And the 14 day trial thing makes it look like a fraudulent charge which I have to waste time investigating.

Hi, I am being charged $18.01 for the past like 6 months and I CANNOT find the account my credit card is linked to. I’ve tried contacting Microsoft they said they can’t do anything about it….

Credit Card company can’t either since i willingly entered the card info at some point in the past. Please help im literally being robbed $18 a month if I dont access the account its charging!!!!!

Hi Ande B!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today. Please note that this forum is user-to-user support and we do not have permission to access your account and personal information.

I understand you received a message about the unknown charge of $16.89

What you need to do is to investigate the unknown charges.

To investigate the Unknown charges, please try the following:

• Check the Order History in the "Payment and Billing" in your Microsoft account by login via https://account.microsoft.com/billing/orders and then review all the purchases and subscriptions you've made

Charges from Microsoft for consumer purchases will appear on your billing statement in columns with Date, Description, and Amount

MICROSOFT*ULTIMATE 1 MONTH MICROSOFT*CONSOLE 1 MONTH MICROSOFT*XBOX MICROSOFT*OFFICE 365

If you find any of the charges for any purchase that tally with the charges from the bank statement, you will need to cancel the subscription to get a refund.

See my comment on this thread on how to cancel and request for refund: https://answers.microsoft.com/thread/b3d79f7b-8624-4f6c-88ae-0f7e0eb4b07b

However, If the entry on your billing statement isn’t in one of the above formats, it may not be from Microsoft and may be an unauthorized charge in this case, you should contact your financial institution/ bank for help

I hope this helps give an insight into resolving the issue, kindly let me know if you require additional assistance, and I will be glad to help further.

Thank you for your patience and precious time.

Kind Regards, Shakiru

I got charged 18.01 3 times , why is that I want a refund