Hi Helen B! I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today. First, to avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. You may not be able to talk with them on the phone, however, you can chat with a real person from the Microsoft support team via the same link at aka.ms/pwr, Please follow the steps below to avoid being directed to an AI chatbot. > Once you click the support link, > Type or describe the issue in the search bar > Click on the "Get Help" button > Click the "Contact Support" button at the bottom of the page > Select your option under "Product and services" and "Categories" > Choose your Support option, preferably select "Chat with a support agent in your web browser" > Enter your email address and Confirm your email again Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live Please let me know how it goes with Microsoft Support and if you need any other assistance, I will be more than happy to help further. Thank you Best Regards, Shakiru
outlook has blocked my email account and i cannot load outlook it sends code for new password to my old email and i cannot see it....no email at all
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