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I get this message every time I start Word or Excel and enter my valid email account name:
Apps show correct account when I acknowledge and enter program.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem; I reinstalled the app, but the issue persists. I've logged out dozens of times, but it doesn't help.
What should I do? I've sent about 10 reports to Microsoft, but no one is responding...
This video worked for me:
You could at least try reseting your laptop.