David - thank you for your response and help. I am still stuck with this issue despite trying the suggestions you offer. What happens to me: I go to the Install/Illustrations/Picture menu and select the image I want. This goes without a hitch. However, once I attempt to change the image location on the document or try to reshape it, I keep getting the 400 error. I am not attempting to bring in an image residing online or attempting to download from One Drive. All I' m trying to do is to bring in an image that resides on the hard drive. The only way that I can sometimes work around this message is to shut off the WiFi. Then sometimes, the system will ask if I want to use my own image that already resides on the drive. Otherwise, every time the error message continues to pop up making it impossible to edit the document. Do you have any ideas? This is making me a bit nuts because it keeps me from completing a project. Thanks for any insight.