Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-17T13:54:45+00:00

    That what solved solution for me.
    Got the same error (1200 657rx) after updating to windows 11. Tried everything, no luck. Then somehow came to that page and it helped:

    https://learn.microsoft.com/en-us/office/troubleshoot/activation/tpm-malfunctionedRemove Office credentials Check BrokerPlugin processClear the Trusted Platform Module (TPM)And everything works now.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-11-05T23:47:31+00:00

    I had this problem and tried most of the solutions advised here. I suspected that there was some kind of corruption to Teams so I uninstalled it and both Outlook and OneDrive were immediately able to connect.

    The same problem occurred again a short time later and my above solution did not work this time. The solution that I found was to reset Internet Settings (Control Panel-Internet Settings-Advanced), disconnect from MS365 account, restart. For Windows 11, in a command console, run Rundll32.exe InetCpl.cpl ResetIEtoDefaults, disconnect from MS365 account, and then restart.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-10-11T09:42:17+00:00

    Hey,

    Can you please tell me more about this solution?

    Thanks!

    Go under System Advanced settings->under Users profiles click Settings -> Select user and delete. Warning, you will you the data under C:\users\YourUser

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-10-05T09:38:48+00:00

    Setting launcher's "Compatitbility mode" to "Windows 8" worked for me, thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-09-18T19:57:57+00:00

    No, no response or solution received/found at this time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments