"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

Anonymous
2023-07-11T03:45:07+00:00

Each time I press the READ ALOUD button, it gives me this error message:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

But I am signed into my MS account.

It appears that my credentials cannot be verified. When this happens, MS Word defaults to the 3 built-in voices.

Any ideas?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-07-17T10:31:00+00:00

Hi guys -

Looks like it's now been fixed (11:30am (UK) time).

Restart your computers.

Was this answer helpful?

9 people found this answer helpful.
0 comments

92 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-07-13T22:17:52+00:00

    yep! have done the same!

    Thank you Suzanne!

    I am a little surprised it's been two days since the crash of the good read aloud and we've heard nothing from Microsoft officially yet?

    Anyone got any feedback from reporting it? I assume it should come through to our emails?

    <3

    Z

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-07-13T06:54:24+00:00

    Thank you, Suzanne, for the useful advice. I also did as you suggested. Hope to see a solution forthcoming soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-07-12T19:48:56+00:00

    Same problem for me. Text to Speech in Dutch worked fine up to July 10. A day later only an American voice tried to speak Dutch which is not possible to understand. Spent 4 four hours in a on-line chat with Microsoft support and giving them control over my computer. In this session two engineers (level 1 and level 2): 2 x quick repair of office 365, 2 x on-line repair office 365, 2 x deleting all office 365 stuff on my computer, 2 x intensive hacks in the register, 2 x complete new installing Office 365, 8 (or more) x reboot of my computer: the problem remained. Two times I suggested that the problem was on their side or servers, or something with my Microsoft account. They seemed not believing me. After the remote session of 4 hours I stopped the session, because I didn't believe anymore that they could offer any help. This was all about my personal computer and my personal consumer MS account.

    However on my work computer, using a business MS account, the Text to Speech function works as expected in Dutch. Although a slight detail: it sounded just a little bit different in quality. My suggestion is that the servers for personal and business account are different.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-07-12T13:04:49+00:00

    it seem to be a bug witch Microsoft need to fix. follow the advice Suzanne gave on the first page in the hopes of getting it resolved quicker.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments