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Nov 10, received four fraudulent charges of $50 dollar Microsoft Store credit charges billed to my credit card. One of them got rejected so three of them went through.
I looked on my Microsoft account and see the charges of three $50 dollar charges as Microsoft Store credit and no history showing what my own account was funded or how it was used to purchase anything. Should conclude that this is a fraudster that funded his own account.
I have a new credit card on the way now, trying to figure out how to get in contact with microsoft so I can dig deeper as to where the money went/how it was spent so we can catch this fraudster and provide supporting documents to my bank.
Tried calling support, get point to a website, tried the website, no help or details can be shared even though it's my own account. Please help me get more details.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same here, its unfortunate that there is no way to contact support. Did you get any resolution?
Thank you very much!
I got my refund processed through Xbox support.
Use the Xbox support option. I got 3 - $50 charges as well. Xbox support was able to process a refund for all. They said I should see it in my bank in 2-5 days...I'll update if it doesn't happen.
Thank you Bobby'sBoys's,
I will have to wait for my specialist, granddaughter, to do. I have no idea who, what or why this has hit so many people. How did they get into the system anyway? I sure didn't invite them! The three fifty dollars seems to be a common denominator. Tomorrow is another day!