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Nov 10, received four fraudulent charges of $50 dollar Microsoft Store credit charges billed to my credit card. One of them got rejected so three of them went through.
I looked on my Microsoft account and see the charges of three $50 dollar charges as Microsoft Store credit and no history showing what my own account was funded or how it was used to purchase anything. Should conclude that this is a fraudster that funded his own account.
I have a new credit card on the way now, trying to figure out how to get in contact with microsoft so I can dig deeper as to where the money went/how it was spent so we can catch this fraudster and provide supporting documents to my bank.
Tried calling support, get point to a website, tried the website, no help or details can be shared even though it's my own account. Please help me get more details.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue with six charges. Microsoft is no help. It goes in circles. The person got themselves added to my family account, did their six $50 charges, then was removed from the account, and then I got removed from my account!!
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Not a single oz of help from anyone at Microsoft. It’s almost as if it’s a coverup. They have been hacked and don’t want it leaked or something. The fact you can hardly get someone on the phone and when u do, the send u in circles to automation and the automation side of this platform isn’t working with this issue and no one is willing to help any of us get to the bottom of how to get our money back.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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