Disabling mandatory MS Authenticator app

Anonymous
2023-09-12T11:08:43+00:00

Good afternoon,

We have text and call authentication set up as multi factor authentication for our users.

This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.

The option to skip is not present on the "improve your sign ins" screen.

Where is the setting to disable the forcing of the authenticator app for the user?

I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica

If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?

At present it is currently set to "Microsoft managed".

We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.

Chris

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2025-01-19T12:32:16+00:00

    My iPhone 13 pushes the number to the left of the screen where it is unviewable, and it will not slide over when I try. All alternatives are blocked and access to Microsoft support unavailable. I’ve come to decide that Authenticator is the best solution ever designed to blocking access to outlook, teams, 365, and the whole MS online universe. There is nothing better at keeping me from using those tools to accomplish work. Nothing else holds a candle to Microsoft’s tools.

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  2. Anonymous
    2024-12-20T10:57:02+00:00

    Microsoft, LISTEN.....
    "We want MFA, we do NOT want an authenticator app!"

    I have lost count of the number of locked out accounts after mobile phones have been swapped and the Auth App data did not have a backup set or the backup failed.

    SMS text messages just work.

    STOP adding more and more obscure setting to force us onto a bloody authenticator app.

    Trying fixing some of the thousands of bugs instead!

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  3. Anonymous
    2024-07-01T15:17:08+00:00

    Disable Authentication app for select users

    1) In Microsoft Entra, (https://entra.microsoft.com/) open the "Protection" tab in the left menu.

    2) Select "Authentication methods."

    3) Go to "Registration campaign."

    4) If the campaign is set to "Microsoft managed," click "Edit." 

    5) Now click "Add users and groups" to select who to exclude.

    1. Save

    Had to call Microsoft support for help and this is what worked.

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  4. Anonymous
    2024-04-20T05:24:10+00:00

    I bet copilot will solve it!!!!! hahahahahahahahahah. This has been a nightmare for me

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  5. Anonymous
    2024-04-08T16:37:51+00:00

    Thank you to everyone who jumped on this thread to clarify what the real question was., I have the same; we are using DUO and we believe MFA should be mandatory however we do NOT want to be forced to use MS's App.

    My questions is the same; how can we use our MFA app; or can Microsoft detect we are integrated with another product and accept that as MFA; or, disable the forcing of the MS authenticator so we will not be locked out of the MS services because we use a third party MFA app.

    Pretty straight forward Microsoft...

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