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Good afternoon,
We have text and call authentication set up as multi factor authentication for our users.
This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.
The option to skip is not present on the "improve your sign ins" screen.
Where is the setting to disable the forcing of the authenticator app for the user?
I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica
If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?
At present it is currently set to "Microsoft managed".
We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.
Chris
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Have you checked with duo support?
They have multiple guides to use duo exactly as you describe.
Also if it's impairing business you should really just create an azure support ticket and review your settings.
hello i am currently fighting this issue i cant access none of my accounts and need to figure out how to update the phone number so i can access them i cant get anyone on the phone please help
What is happening, Microsoft is trying to push another boring product and try to force people to migrate to some new security system that is confusing and convoluting. They are pushing Microsoft Authenticator even though none of use are interested in it. My only way around it, temporarily until I can find a fix, was to find a browser that had me logged in, so I wouldn't need to go through the authentication process and disabled MFA, the two step verification.
Thanks
There is no "Service Settings" in the MFA section only App passwords, Trusted IP's and remember MFA on trusted devices...
On the flip side, who's fault is it for leaving it at default settings of "Microsoft-managed" and not reading any updates for soon to be released changes?