"The folder you tried to unselect contains the windows documents folder, which is an important folder in windows and is currently pointed to Onedrive"

The Microsoft customer rep keeps trying to put the blame on us, and keeps saying it's our fault it's not working because we installed OneDrive in the wrong location.

Still doesn't explain why we all have problems at the exact same time, and how everyone managed to install OneDrive in the exact same incorrect location. Also doesn't explain why it was working fine for years despite being in "the wrong location".

Truth is someone in the engineering department messed with the settings but they are not taking accountability for it.

I told him they can't expect customers to clean up their mess every time someone at Microsoft is negligent because that's not our job. Its theirs.

I'm not expecting a rational response at this point.

Thank you. This is definitely a new thing because I check and uncheck these folders on a regular basis for years.

The error message only started appearing a few days ago, and if you Google it there are other users with the same problem just in the last few days.

Somebody at Microsoft messed something up over the weekend.

What I don't understand is why Microsoft engineers keep inventing new problems when there isn't one, and randomly deciding to break things that were working fine for years. OneDrive has been working normally since 2018 for me and that all stopped in September.

Dont the engineers have any real issues to fix?

• The junk mail filter is a disgrace - hundreds of spam come through and sometimes a legitimate email ends up in there for some reason and you have to wade through the spam to find it or it gets deleted.
• There's now a random new button you need to click to 'select all' (before you just hover and the button appears under your mouse).

In the end it's us who end up having to do the Microsoft techs' jobs for them and using our own - *unpaid* - time fixing their screwups.

Why are we paying for this subscription again?

Well, they closed my ticket. They said they didn't do anything wrong so there's nothing to fix. This is what I sent when they asked for feedback:

"That is not a satisfactory response. Mistakes happen, but you could have responded to it better by taking responsibility, apologizing, compensating customers and taking steps to ensure it doesn't happen again.  None of that happened.Instead, your agent kept denying that there was no new issue, despite ample evidence from the message board with an influx of complaints around the same date.Once it was no longer deniable, the agent then tried to put the blame on customers, and refused to admit that a Microsoft engineer f***ed it up for hundreds of not thousands of customers. Now we are the ones who have to waste our time sorting out an issue caused by your engineers' incompetence and negligence.If you cannot afford to compensate us for your mismanagement then the least you can do is use that money towards hiring competent engineers and managers so that this does not happen again.I will strongly reconsider renewing my OneDrive subscription, as its engineers are no longer reliable and managers are no longer willing to take accountability."

None of the device folders are syncing and they never have been.

I usually sync and unsync projects as their status changes so that there is room on my device for the active project.

It is only since this week that I started receiving this error message that prevents me from unsyncing inactive projects, so now there is no room on my device for active projects.

Something at Microsoft changed over the weekend and other users are also similarly affected since then.