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Dear All,
Thanks for your updates and I understand that the issue should be solved as soon as possible.
As the issue is a feature issue, I'm afraid that it needs to be resolved by the related team directly.
If you buy the Microsoft 365 business subscription and have only one license, you should be the administrator of the subscription. You should be able to go to the Microsoft 365 admin center to open a support ticket. After submitting the ticket, the engineers there will contact you with the live-chat support and help you fix the issue at their side.
About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn
If you don't know how to find the administrator in your organization, you can refer to the detailed information in How do I find my Microsoft 365 admin? - Microsoft Support.
Sorry for that our category may have limited channel on contacting the related team.
Thanks for your understanding and have a nice day!
Sincerely
Cliff | Microsoft Community Moderator