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Please help me fix this.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well it is not ok and it does the same thing. Back to text mode. The only, in front of a customers - beyond embarasing thnig, solution baypass is a lassso tool and then back to draw mode. Until I want to change a pen colour again.
Except it does not solve it….—
Hi,
This is now a problem for 4 full months.
Yes I have a business standard licence of O 365, but I am a one man band.
If it was working for a few years and simply stopped it must be a simple solution to start working again.
You on Microsoft side just have to put attention on it for 2 hours.
If you now want to tell me I should contact my IT admin, well I would actually like you contact someone from your Microsoft , in private time, to solve this.
Dear John,
Sorry for the confusion and inconvenience.
As similar issues may have different root causes and the suggestions listed above may not be applied to the issues in your environment, please contact the administrator if you aren't the administrator and let him open a support ticket to our related team so that they can follow up on the specific issue with you and help you fix it as soon as possible.
Thanks for your understanding and effort again.
Sincerely
Cliff | Microsoft Community Moderator
Dear Kay,
If the suggestions above doesn't work in your environment, I'm afraid that the issue in your environment needs to be further investigated by our related team.
As you are using a Microsoft 365 enterprise subscription, I suggest you contact the administrator if you aren't the administrator and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket or use the phone support as soon as possible so that they can help you fix the issue at their side directly.
The administrator is always the first person who subscribes the Microsoft 365 business subscription or the IT administrator in your organization.
About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn
How do I find my Microsoft 365 admin? - Microsoft Support
Sorry for that we may have limited resources contacting our related team at our side.
Thanks for your understanding and effort again.
Sincerely
Cliff | Microsoft Community Moderator