Insert online pictures is not working. Does anyone have any ideas to fix my issues? (Word, Excel and PowerPoint)

Anonymous
2023-05-14T16:27:26+00:00

I have tried all online fixes but nothing is working; inetcpl.cpl, uninstalling & reinstalling, advanced options internet explorer & updating microsoft office. It just started giving me this error a couple of days ago.

Microsoft 365 and Office | Word | For home | Other

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  1. Anonymous
    2023-11-14T15:08:18+00:00

    need to insert online pictures...not working for days in WORD or Publisher

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  2. Anonymous
    2023-11-07T21:55:20+00:00

    Well, I spent 2 hours on chat with the Microsoft peeps today. They took remote control and after messing about for a bit, decided to do a manual un-install and re-install of Office. Unfortunately, this did not work.

    I am scheduled for an escalation callback tomorrow, so we'll see how it goes. I will mention the new user profile possible fix when I talk to them.

    FYI - I'm on Windows 10, running Microsoft Office 2016 Pro.

    thanks!

    Ruth

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  3. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2023-06-28T19:00:29+00:00

    I have the exact same issue.

    Does this affect all online pictures or just a few? Sometimes, there is a glitch with individual pictures which can't be downloaded.

    Intermittent issues that affect, or appear to affect, all online pictures should be reported, because the error is probably with Microsoft servers. Go to https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

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  4. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2023-06-19T18:24:23+00:00

    There have been some reports over the past months that features in Word which require online access are not working properly. Usually, the issue is intermittent. That said, you should report the issue via the feedback facility at https://feedbackportal.microsoft.com/feedback/forum/fb6d67e3-301c-ec11-b6e7-0022481f8472.

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  5. Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
    2023-05-21T09:51:27+00:00

    [---]
    I saw that my office had an automatic update on 18 May. I started to have problems inserting online picture with PPT and Words. I assumed this problem would be across the board of all apps in Office.

    Which version of Office are you running? Which operating system?

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