One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Anonymous
2023-04-09T01:55:16+00:00

I have a MacBook Pro mid 2012( The best machines as compared with the current ones) running with OS Catalina 10.15.7, but a couple a days ago my OneDrive stopped working or syncing, I've done everything, installing previous version and also following the recommended ones in some post with no success in the installation.

Installing previous versions of one drive the results are the same, further uninstalling Office 365 and nothing. So was necessary to install a previous version of office 2016 to get again office package, the new version does not run with Catalina 10.15.7, so, my unique alternative is to work with the app in website with a link in desktop.

I would recommend to MS to avoid or prevent with visible notice that the one drive with the last update does not run on Catalina 10.15.7 and give the option to users to keep the previous version.

Until now, I have no fixed the problem with One drive. Suggestions are welcome.

Thanks

Juan

Microsoft 365 and Office | OneDrive | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-15T02:33:16+00:00

    I had this exact problem. I fixed it with these steps:

    1. This procedure requires Time Machine backups - DO NOT proceed if you don't have backups!
    2. In finder, navigate to: <computer>/Macintosh HD/Applications/OneDrive
    3. Enter Time Machine
    4. Navigate back into very early April or Late March 2023 to find Version 23.054.0313 of OneDrive
    5. Use the Restore function to replace the newer (broken) version of OneDrive with the older working version
    6. Reboot
    7. You may need to relaunch OneDrive manually

    I've tried installing this older version from Microsoft's web site, but somehow the Microsoft install always does an auto-update to the latest version which causes it to fail again.

    If you don't have Time Machine backups, then I don't have a fix for you but I strongly recommend you start creating them for future problems.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-13T23:19:44+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-13T07:37:43+00:00

    I have the exact same problem, also running Catalina 10.15.7, also since 7 April. I desperately need onedrive because it is the only way to sync between work devices...

    None of the four options in the troubleshoot answer do the trick for me. Also, in the crash log of the console, I can see the onedrive app crashes right after firing up.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-12T20:17:02+00:00

    Hi, I'm Tim, … Can you confirm if you have left feedback for Microsoft reporting the issue using the feedback portal link below? They can resolve the issue as soon as possible. http://feedbackportal.microsoft.com

    Thanks for that link, done

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-12T02:17:51+00:00

    identical issue! Looking forward to a solution, very frustrating

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments