One Drive Stopped Working since April 7th, 2023 and running with MaC OS catalina 10.15.7

Anonymous
2023-04-09T01:55:16+00:00

I have a MacBook Pro mid 2012( The best machines as compared with the current ones) running with OS Catalina 10.15.7, but a couple a days ago my OneDrive stopped working or syncing, I've done everything, installing previous version and also following the recommended ones in some post with no success in the installation.

Installing previous versions of one drive the results are the same, further uninstalling Office 365 and nothing. So was necessary to install a previous version of office 2016 to get again office package, the new version does not run with Catalina 10.15.7, so, my unique alternative is to work with the app in website with a link in desktop.

I would recommend to MS to avoid or prevent with visible notice that the one drive with the last update does not run on Catalina 10.15.7 and give the option to users to keep the previous version.

Until now, I have no fixed the problem with One drive. Suggestions are welcome.

Thanks

Juan

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-04-15T01:18:23+00:00

    Here is what DID work for us (no problems since doing it)! We have a 2013 iMac running Catalina version 10.15.7

    Go to https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 and select the version 23.002.0102.0004 under DEFERRED RING. We didn't need to quit the Standalone Updater on Activity Window.

    But just to be sure, I uninstalled the Microsoft Updater. And since Catalina OS can't be upgraded or used with OneDrive anymore, it was no loss. Uninstalling was easy, here is how: https://www.switchingtomac.com/tutorials/how-to-stop-microsoft-autoupdate-on-mac/

    This may not work for all, but it has been working all day since I did these things.

    Good luck to you. This can be a frustrating problem.

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  2. Anonymous
    2023-04-12T12:32:19+00:00

    Hi,

    I'm Tim, an Independent Consultant here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

    It would appear a common issue for multiple users to be experiencing the same issue.

    Can you confirm if you have left feedback for Microsoft reporting the issue using the feedback portal link below?

    They can resolve the issue as soon as possible.

    http://feedbackportal.microsoft.com

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

    Kind regards

    Tim

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  3. Anonymous
    2023-04-11T13:19:06+00:00

    I am having the same issue. I got a notification that the OneDrive app updated on the 7th and I have not been able to use OneDrive since. I have done everything listed by Ravikumar to no avail.

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  4. Anonymous
    2023-04-11T12:26:31+00:00

    Same thing over here. I cannot even open the OneDrive app. Resetting the app didn't work, neither did reinstalling. I shut down the computer and upon turning it on again, I'm having the same issue. Recently I also have to continually sign in to mi 365 account for each app...

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  5. Anonymous
    2023-04-13T16:26:47+00:00

    SAME! It’s for work and I’m panicking. It’s a lot of extra, unnecessary steps for me to have to use the website. It will slow my productivity down big time!

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