Visio Freezes & Crashes when Scrolling or Zooming

Hi,

Over the past few weeks I have noticed that Visio seems to freeze and sometimes crash when zooming in/out or scrolling up or down.

I run visio on 2 PC. A windows 11 PC with the specs below, and a windows 10 PC, which has lower specs but doesn’t seem to have the same issues.

The details of my Windows 11 PC are:

Microsoft® Visio® Plan 2 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Windows 11 Pro 22H2

Processor - Intel(R) Xeon(R) W-2235 CPU @ 3.80GHz   3.79 GHz

RAM - 32.0 GB

GPU - Nvidia Quadro P2200

So far I have tried the following

• Run an online repair for Office/Visio on my Windows 11 PC and no change. Still freezes/crashes.
• Opened the file on my Windows 11 PC running in safe mode. The file seems to work fine. Couldn’t make it freeze or crash.
• Opened the file on a Windows 10 PC running the same version of Visio, and it works fine (so it’s not the file).
• Creating a New Blank drawing on my Windows 11 PC seems fine.
• Creating a New drawing based on my work templates on my Windows 10 PC seems fine.
• Creating a New drawing based on my work templates on my Windows 11 PC has same freezing/crashing issues.

I have noticed that the slower I zoom and scroll (eg wait a second or two between mouse zoom/scroll), the less it freezes and crashes.