Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2023-09-13T06:31:12+00:00

    I do not feel confident in following this procedure. School has just started and a lot of the schoolapps are linked to the google account. I'm worried that deleting it from the phone will "reset" all these apps.

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  2. Anonymous
    2023-09-13T05:18:53+00:00

    Thanks! Did it work for you? I will try this later.

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