Unable to sign-in to Microsoft Defender on Android devices for child accounts

Anonymous
2022-06-28T19:22:06+00:00

I purchased a M365 Family subscription so I could use Defender for Individuals on my and my children's devices. The subscription is being shared with both children's MS accounts. I can sign into Defender normally on my PC and Android device, but when I try to sign into the Defender app with their Microsoft accounts on their Android tablets, I get an error: "Invalid license, please contact administrator".

This is happening on two different Android tablets with both their accounts, so I don't think it's a device based issue. Is anyone else seeing a similar issue trying to setup Defender for Individuals on a M365 Family subscription?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Android

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  1. Anonymous
    2022-12-09T23:37:40+00:00

    I've done this multiple times and have multiple tickets on this problem on our two Pixel 6 Pro phones; all tickets (when not disconnected by MS) verify this problem, but have no suggestions? No matter how often we sign in under our Family account, we keep being sent back to the same page telling us to buy a Subscription. We HAVE a Family Subscription!

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  2. Anonymous
    2022-11-18T22:04:58+00:00

    Any updates? I am having this same issue with my kid's phones that are managed by google family link

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  3. Anonymous
    2022-10-24T12:14:18+00:00

    Update 8/8/2023:

    It's almost a year now and my MS 365 Family Subscription is about to expire but still this issue is not fixed. I can only confirm that this only works on older versions of android like Android 8.0 and Android 10.0. I tested on these devices while being managed by Google Family Link and they worked as intended. This is broken on Android 11.0 and up. Maybe this is not the right platform to report bugs. I hope someone can point us to the right platform.

    Update 10/25/2022:

    I just found out that it does not matter if it's existing or new child MS Account. I just tested all 3 child accounts (mix of new and existing accounts) and all are working on an android device with version Android 8.0. Then tested all accounts on Android 11.0 and 12.0 devices, all of them got invalid license error. I hope this can further help in fixing the problem.

    10/24/2022:

    Hi Sumit, this is just an update on my side. Today, I created a new MS Account for my third child, and I can confirm that it is working fine now. But unfortunately, the existing account of my two other children still has this issue. Maybe, fix is working only for new accounts?

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  4. Sumit 44,416 Reputation points Volunteer Moderator
    2022-09-09T08:35:47+00:00

    I'll try to send this further.

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  5. Anonymous
    2022-09-09T07:29:08+00:00

    Not working for us either

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