Remove "Sign in to turn on offline access to your lists" OneDrive notification after removing work account that is no longer used

Dear M, D and friends over at Microsoft

In case you do not have time to read the entirety of my email, here is the ChatGPT 3.5 Turbo summary of it:

The tone of this email is frustrated and impatient. The sender is expressing dissatisfaction with Microsoft Support and the process they have been asked to follow. They are also highlighting the issues they are experiencing with Microsoft's Nucleus software and emphasizing the importance of resolving these issues. Although the email starts with a sarcastic remark, the sender seems to be genuinely seeking help and urging Microsoft to take action.    

   Hold this for another moment, I might even find the time to do it, just to see where this leads. Just to absorb and learn from the intricacies of the Microsoft Support organization. Why is nobody honest anymore, not even in tech? Actually, M is, so there is hope, thank you for that. But I still want this fixed.

   According to your own documentation, what a Microsoft developer would really need and want to request is arguably this:

   But since you insist, and I must jump through your hoops to keep playing your priorities games, I will get back to you in a little bit. Until then, see the ListsSync logs attached to this email. Keep going. Keep solving this with the sunshine HUMAN behind the customer in mind, yes? Ready USER ONE? At least, TRY JUST A LITTLE BIT HARDER to put it up there on the PG map, the backlog, the list with the bugs to get fix, eventually. Please? I still love you, you know, Microsoft. We all have interesting work to do empowered by you. But COME ON! It’s a bummer! I do not like bummers!

Ps.

I almost gave up on you.

   I just wanted to stay in my believe

   and not give you another chance,

   the believe that Microsoft Support is a prime example

   of the limits of how big a company can scale

   without starting to completely ignore

   the pains

   of a sunshine ton of customers!

   Just wanted to give in

   and disable the beautiful buggy

   Nucleus piece of software marvel.

   But when I reported my findings in the forum,

   others reported back

   that not even your neat DisableNucleusSync trick

   does relieve the psych terror pain you are causing us,

   being hunted forever by the Lists demons

   stalking us
   from out of reach,

   but once visited planets,

   forever tortured in limbo!

You know, back in the days,

   when I was younger, I would have just

   reinstalled the OS.

   But this time,

I want you

   to fix

   this sunshine piece of code!

Pps.

From: @mail.support.microsoft.com>
Sent: Tuesday, April 4, 2023 5:33 PM
To:
Cc:
Subject: RE: [EXTERNAL] RE: OneDrive: "Sign in to turn o... - TrackingID#23031414X0000146

Hello Remo,

Good day!

Hope all is well.

This is regarding case number #23031414X0000146 with issue description "OneDrive: "Sign in to turn on offline access to your lists" pointing to *removed* work account".

We have not received any response from you yet.

We understand that you could be occupied with tasks of higher priority however, it is a challenge for us to keep the ticket open in idle status for so long.

Please reply to this email.

We appreciate your business with us.

Thank you for being a part of Microsoft Family.

Best Regards,

Ditto for me as well.

Worked for me! Thanks!

Thanks for all the tips so far. I may have found the solution. As Arnie said:

1. Close all running OneDrive and Sharepoint processes. I did this from TaskManager because although I can see OneDrive and quit it from toolbar, I can only quit SharePoint in TM
2. Go to C:\Users\PROFILENAME\AppData\Local\Microsoft\OneDrive\settings
3. There should be folders named Business and Personal. Business will have a digit at the end. Delete the BusinessX folder that corresponds to the workplace account you've signed out of/disconnected from your PC (for me this was Business1 and I kept Business2 which is a current workplace MS account)

Then:

4. Also go to C:\Users\PROFILENAME\AppData\Local\Microsoft\OneDrive\ListSync **** and delete the BusinessX account folder there too (again Business1 for me, depends for you...)
5. Restart computer which will restart OneDrive for both personal and business drives.

Fingers crossed -- and this has worked for me with two restarts to test.

I guess it was the ListSync folder that contained the commands that set off the notification?

Thanks, @JonRHerring. It looks like a familiar series of steps, and I think you also need to clean the registry of the previosu organization's domain name and the business1 reference. But I may not have been complete in previous attempts, so who knows what this round will bring?