Remove "Sign in to turn on offline access to your lists" OneDrive notification after removing work account that is no longer used

Anonymous
2022-10-23T14:14:08+00:00

I have recently removed a work account from my Windows 11 installation in my desktop and laptop. While the process has been smooth, there is however a leftover notification that appears during Windows start-up on both devices:

From OneDrive: "Sign in to turn on offline access to your lists"

When clicking on it, it attempts to log into the work account that I have already removed! Unfortunately I am unable to disable this notification from appearing every time I start the PC or laptop. I even attempted to unlink all accounts from OneDrive, and cleared all credentials in the hope that this notification no longer appears; however, after linking back my personal account, it still appears on Windows start-up.

How can I make sure that this notification no longer appears? Are there any places where the work account email is still cached? Can those entries be removed so that this is solved?

Microsoft 365 and Office | OneDrive | Other | Windows

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Anonymous
2023-06-12T11:03:10+00:00

Remove on HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run the key Microsoft.Lists that points towards C:\Program Files\Microsoft OneDrive\23.071.0402.0001\Microsoft.SharePoint.exe

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It's only been a couple of start ups, but this gets my vote as the simple solution, nothing else needed. I knew someone would come up with it, brilliant, thank you for fixing this annoying problem.

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  2. Anonymous
    2023-04-18T05:21:11+00:00

    @taxgirl, you can refer to the original instructions, a few posts back (on page 4), or click the link at the top of my reply (In reply to). I didn't want to quote the whole thing, because that would have made my own reply unwieldy.

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  3. Anonymous
    2023-04-17T23:25:25+00:00
    1. Follow steps 1-4 of @JonRHerring's instructions above. At this point, your OneDrive and SharePoint processes should be stopped.
    2. Go into C:\Users\PROFILENAME\AppData\Local\Microsoft\OneAuth\accounts
    3. Find the account ID for the business account that keeps syncing. For me, there were two files in there. One was for my personal account and one had information for my long-deleted (over 1 year) business account. They are JSON files, so you can open and read them. Save this ID and the login of the account found within the JSON file.
    4. <etc>

    Excellent find! This OneAuth folder must be where Office keeps a reference to all Microsoft accounts that have ever been signed in, and/or this folder consistently gets forgotten by the cleanup procedure when you remove an account.

    After following your steps, I did find two more references to the ID of my old account left in the Registry:

    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\CDP\ - LastKnownOSBuild<ID>

    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync&lt;ID>\ - no values

    Btw, to find file system references to your account ID, I recommend Everything Search. It instantly found all files and folders where the name contained my ID, even hidden.

    That's very helpful, as were JonRHerring's instructions. Is step 4 to delete the file in OneAuth\accounts? You indicated to save the ID and the login - what should be done with that? What is <etc>?

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  4. Anonymous
    2023-04-17T12:32:37+00:00

    I think I've found the solution, but I won't know for sure until OneDrive installs an update and this issue doesn't reaper.
    I noticed that when I opened Word, on the File > Account menu there was my old work account highlighted in yellow, expecting me to login with the account again in order to sync "my lists". I deleted it there and all seems good now.

    Hi @Tasos T., I think the issue under discussion here is what happens after you remove the defunct business account. If it's still visible in the UI, and you can remove it, you're not having the issue yet. If you've now removed it (everywhere where accounts are maintained, including in Windows settings), and you still get the list sync prompt, then you're in the same boat as the rest of us. (In my case, the business account that's causing the problem hasn't been visible in the UI anywhere for some nine months now.)

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