Trying to connect message when Saving in Excel 365

Anonymous
2022-07-12T23:03:31+00:00

Split from this thread.

Same issue in our office. All users with O365. It started over this past weekend (07/09/2022). Only Excel files when doing a Save As, Browse. Some users experience it with File Open.

All other applications work without issue. Nothing in event viewer shows any problems.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2022-07-22T20:03:34+00:00

    Hi

    We wanted to indicates that we have the same issue with all Office 365 Desktop apps since around 2 weeks.

    It seems to affect Office version at least Version 2206 (build 15330.20216) and later.

    And it happens when "My Documents" is redirected to a Network DFS or Server share (not sure about this because we always expose shares via DFS).

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  2. Anonymous
    2022-07-22T18:08:43+00:00

    I was having the same issue also.

    Current Channel, Build 2206, Version 15330.20246, 15330.20230 and 15330.20266 all have the issue.

    My fix below
    Enable gpo to change channel to the latest release of the Monthly Enterprise Channel
    gpupdate and rebooted end user pc.

    Open any office app and click update now. Update installed, latest monthly build 2205, version 15225.20356 and now no longer getting 'trying to connect' message.

    Tested on two different client that were both having same issue and so far so good

    Steps + admx files for gpo https://docs.microsoft.com/en-us/deployoffice/change-update-channels

    Or you can manaully fix it by changing the save location in the office apps.

    Then, also map the user redirected folder and hide then quick access shortcuts and show them how to access their redirected folders from the mapped drive

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  3. Anonymous
    2022-07-20T20:28:03+00:00

    I'm having the same issue within Word and Excel version 2206 build 15330.20230 throughout our office. Trying to open or save files to a UNC path causes a delay of 30 seconds or more while "contacting" or "trying to connect" to the path. Meanwhile Outlook and File Explorer can access UNC paths instantly. Never had this problem previously, and our entire office uses UNC paths. Many users throughout our office are complaining. Updated to 2206 build 15330.20266 and the problem persists. Will probably need to revert entire company to use monthly or semi-annual channel if this is not fixed promptly.

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  4. Anonymous
    2022-07-20T09:39:26+00:00

    I had to roll back to version 2022 June 14 Version 2205 (Build 15225.20288) to get this issue sorted. I hope this issue can be sorted out in the next update.

    Versions:

    Current Channel, Build 2206, Version 15330.20246 and 15330.20230 are still having issues.

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  5. Anonymous
    2022-07-18T13:40:53+00:00

    Thanks for this info. We set our group policy to this channel and we are looking better.

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