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My cursor keeps turning white in Microsoft Word 2016 (I bought lifetime access), even without typing. I already tried changing the cursor settings so that it wouldn't disappear when typing, but that didn't do anything. After a few seconds the text selection cursor will turn white, and, if I hover over dark text, I can see the cursor outline. This has been happening in multiple documents, so not an isolated incident.
This started after a Microsoft update which forced me to log back into my Microsoft account to use Word about a week or two ago. I've tried everything I can find on the internet, but no luck yet. It's very hard to get work done if I can't see my cursor in Word, so what do I need to do to fix this issue so I can get back to work?
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same issues. This happened all on a sudden. Only when I am using MS Word, the cursor is no where to be found in the page as it is white.
Researched through internet and tried all the fixes recommended. But still the problem persists. Don't know if this the problem with MS Word only.
Same problem here. Cursor turns white when hovering over lettes and that delays me very much in my work because you cannot see with clarity where exactly it is. It turns black as it sould after a few seconds but its too frustrating and time wasting. Because i lose these few seconds every few seconds.
Yes, I've tried all of that, no luck. This only started because my operating system forced me to update it, everything was fine before the update. After it forced the update, it signed me out of my Microsoft account. When I signed back in (to verify that I owned my copy of Word), this started happening.
Hi, Thanks for getting back to me. I have been carrying out some research and another user experienced the same issue as you but was solved after they downloaded the latest drivers for their graphics card. What graphics card are you using and are you able to do this for me please? Look forward to hearing from you. Many thanks Tim
No, that didn't help, either. I upgraded the graphics card, repaired Office twice, uninstalled and reinstalled Office twice, reinstalled Windows 11 once, nothing. I spent 9 hours in touch with Microsoft technical support last night trying everything, including changing settings in Word, deleting files, rolling back Windows updates, etc.
They were able to fix around 80-85% of the problem by doing something with "\HKEY_CURRENT_USER\CONTROL PANEL\MOUSE". Now it will still stay white when I scroll and move the mouse, but a few seconds later it will realize it should be black and reappear. It's not how it was for the past 5 years I've owned it, but it's a step in the right direction.
How can we get it to 100%?
I'm using Win 11 and I also had the same issue that my cursor turned white whenever I use google doc and inside other type box, I found this YouTube video very helpful https://www.youtube.com/watch?v=6hN8LrGogzY
It's better to follow along with the video, I'll also list the steps below.
- Go to Start
- Look for the application "RUN" by scrolling through the file or type in the search, open it
- Type in "MAIN.CPL" and click 'okay' (this will open the mouse properties)
- On the upper section of the window, click on the tab "Pointer Options"
- In the visibility section, uncheck the box "hide pointer while typing" if that is checked (not done yet)
- On the upper section of the window, click on the tab "Pointers"
- In the Customize box, scroll down to "Text Select", click on it, on the right bottom click on browse,
- Scroll through the list until you see "beam_r" click on it and click open
- Lastly click Apply
The steps may look messy so I would highly recommend you to follow the video. Hopefully this helps.
Not relevant. This problem is only affecting Microsoft Word and no other applications, specifically Word 2016 for most of us, if not all of us. Additionally, I've already performed those actions with Microsoft support and it did nothing. That's why most of us are in this mess.