Word randomly jumping to end of document and also opening 'save as' (Word for Windows)

I'm having the same issue with a document, since yesterday. I didn't have it before. I've been working on this document for a few years now, without a problem. What did change though, since the day before yesterday, is that I inserted a few jpg-files into the document, some from file, some from the snipping tool. Because of that, the size of the file went up from about 1 MB to 5 MB. Since then, Word seems to jump to the end of the 140-page document without reason, but it almost always happens when using either Control, Shift, End or a combination of them with one of the arrows. Very annoying indeed.

EDIT 1: I just started typing in the document, after putting the cursor in the right plays with the arrows, and Word jumped to the end of the document. Second try, this time with the mouse, same issue.

EDIT 2: I hadn't mentioned that I was working on the document at 70% (or so) view, which equals 2 full or 4 partial pages visible on a 28inch monitor. Since I switched to 120%, only part of 1 or 2 pages visible, the issue seems to have stopped. This was not the way I wanted to work though, so the actual problem is still there and IMHO needs solving. I'll let you know if the problem reoccurs in 120% view.

EDIT 3: It still happens, but notably less.

Since 2007, MS Word's default extension is .docx. Which version do you have?

I had the same problem but only with certain Word files. I finally figured out what worked for me, and just wanted to share.

A lot of work I do, I just need to update an old file. I found that the spacebar would randomly make my cursor jump to the end of the document, and then if I hit it again, it took me back to where I was working. SUPER annoying. Anyway...a lot of the files I was using were save with the .doc extension. Once I saved them as .docx files, the problem stopped.

I don't know if that'll help or not, but it sure solved my problem!

Hi Lola1980,

Thank you for your quick response and we appreciate linking the video here on thread.

Sorry for the late reply. No need to worry, if you have not used YouTube as way to show the video because that is totally fine. We saw that the issue is existing and this might be caused by an update of Office or we need to enhance the device, we need to check. We had tried to replicate the issue in our end however it was not behaving the same as what you have recorded.

To further assist you we will provide you troubleshooting that may help your issue, please confirm if it works or not. Kindly reply to this thread.

Method 1:

Kindly open the document on WordPad Application and make a revision. Check if the same issue will persist. Launch WordPad and select File > Open and look for a document with the issue. Try to edit or modify.

Method 2: Revert Office Version. This is make sure that the documents opened can be edited with the previous Office update.

Launch Word Application, select File tab. Kindly select Account, after select Update Options and Select Disable Updates.

Launch CMD as Administrator, type in the following:

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.xxxx.yyyy

NOTE: The xxxx.yyyy is a the build number of update of Office. You may choose here: Update history for Office 2016 C2R and Office 2019 or on the yellow highlight below.

We would like to know more about the Office Word you are using, please provide answer to questions below:

Are you using mouse/trackpad?

Did you install or use add-in/s in Microsoft Word?

May we ask, how was the file shared to you (through email using webmail/Outlook app, OneDrive/SharePoint with the Personal/University access, by downloading file from a website/webmail, by flashdrive or harddrive)?

We look forward for your response.

Sincerely,

Kathy A.

Consumer M365 Forum Moderator

Microsoft Community

I watched the video. Clicking the link is enough.