Word (Mac) Zoom issues

Anonymous
2021-09-01T21:26:45+00:00

Hi, I´m working in Microsoft Office 365 for Mac. When zooming in on my trackpad the view jumps to a random page while the curser stays where I was trying to zoom in. I've tried reinstalling Word and have done all updates available.

Any suggestions?

Thanks!

Microsoft 365 and Office | Word | For home | MacOS

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  1. Anonymous
    2021-09-27T05:31:25+00:00

    Hi again, George,

    Just resending the link to the screen recording as the previous one might have expired: https://*******-my.sharepoint.com/:v:/g/personal/1******/ETH-dJ9KL1pIoCpnfn5HcYQBl1SNcTnlI2RxEFjPU1IPpQ?e=qFS2HZ

    Please see my previous reply for other details.

    Thanks!

    Owen

    PII has been removed by Forum Moderator

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  2. Anonymous
    2021-09-24T23:48:05+00:00

    Thanks, George,

    1. My office version is 16.53 and my macOS is 10.15.7 
    2. I download and install office via my university, actually, where I get the software as an employee (though perhaps as a grad student, too; I think I pay for the package via some fees). I would be very happy to try downloading it from a different source!!
    3. If I press Control and use the mouse wheel to zoom in/out, the issue recurs, yes; no change.
    4. Here is a link to a screen recording. Many of the bigger jumps come in the latter half. https://************-my.sharepoint.com/:v:/g/personal/16oc4_queensu_ca/ETH-dJ9KL1pIoCpnfn5Hc*****************IPpQ?e=bAms0L

    Thank you!

    Owen

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  3. Anonymous
    2021-09-23T08:00:23+00:00

    Hi Owen,

    Thanks for posting in the community.

    According to your description, I have tested on my side (macOS 11.6 and Word 16.53), and I can’t reproduce the same issue. Based on the situation, I would like to collect more information:

    1. You Office version and macOS version
    2. Where do you download and install Office, from Mac App Store or Office Portal (www.office.com)?
    3. What if you press Control and use the mouse wheel to zoom in/out, does the issue happen?
    4. If it is convenient, please record a video about the issue. You can upload the video to the online drive and share file link with us.

    Regards,

    George

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  4. Anonymous
    2021-09-09T09:12:16+00:00

    Hi Schaefer,

    Thanks for posting back. When you have time, you are welcome to come back and share the updates with us.

    Regards,

    George

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  5. Anonymous
    2021-09-08T09:47:08+00:00

    Thank you very much. As the issue unfortunately does exist in all documents (even newly created ones) I will be following your suggestions and updating you as soon as I have access to my Mac which will be next week. Kind regards, Schaefer

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