Heartbeat Exe not working

Anonymous
2021-03-04T00:22:13+00:00

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae

Exception code: 0xc06d007e

Fault offset: 0x000000000002d759

Faulting process ID: 0x11f0

Faulting application start time: 0x01d71034c99d2236

Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 1461e9dc-6097-****-****-b4406ef205e1

Faulting package full name:

Faulting package-relative application ID:

Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2021-03-10T15:40:48+00:00

16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-03-10T15:36:05+00:00

This has NOTHING to do with Windows updates.

This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.

Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.

See below I have been error free since the downgrade after 3/7/21

Was this answer helpful?

7 people found this answer helpful.
0 comments

49 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-10T18:01:27+00:00

    I have also just done the update and now showing 16.0.13801.20294

    Will wait until tomorrow morning to see if this resolves issue BUT we should not have to do these updates manually.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-10T17:07:13+00:00

    Hi Player896353562,

    I have just done that, and I am up to date!

    Incidentally, I have discovered, now, that just below the 'Update options' button is an 'About Outlook' button, beside which is text detailing the Build Version! Happily they match!

    Thanks again.

    Mike

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-10T16:46:01+00:00

    16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.

    Thanks for your information and suggestions.

    I checked and found I am running 16.0.13801.20182 and the heartbeat app failed again this morning when I first turned on my computer. I just updated to Microsoft 365 version 16.0.13801.20288 and will report tomorrow whether the issue is also resolved for me.

    Was this answer helpful?

    0 comments