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Hello,
For the past week and a half, the microsoft powerpoint app on the ipad continuously has been crashing whenever I try to use it. Prior to this, it worked just fine but the problems started recently. It sometimes crashes when i try to open a powerpoint, and sometimes crashes mid note taking after working for several minutes. I use this app for class and I have an exam coming up, and it has been very frustrating trying to take notes when my latest notes keep disappearing every time it crashes. Is there any way this can be fixed?
I have looked at other people who have had the same issues. I have tried restarting the app, uninstalling and reinstalling, updating. None of it has worked so far. In terms of file sizes even presentations that worked perfectly before are crashing now. I cannot recall if there was an app update in the past week or so, but other than that there have been no changes to the ipad or powerpoint. My ios is up to date and so is the app.
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
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Any update on any changes/ possible solutions Louie? There are a lot of people (students especially) who are being seriously affected by this. Even a, "we're still working on it" would be nice so people know they aren't being ignored.
I agree the handwriting notes seems to cause it to happen more quickly. This is the main reason i use the app.
Hi. Louie,
I am using a Microsoft 365 Family subscription since the last 5 years or so. I tried to reinstall the app several times. This started after the most recent update. Yesterday I even tried re-installing the iPad… but that did not work!
This is extremely annoying me. I am trainer and use PowerPoint all the time…
Regards,
Eddy
I am also having the same issue. As others have noted, I seem to be experiencing the issue more with handwritten notes. I am using an apple pencil (1st generation) and an iPad (6th generation). I have uninstalled and reinstalled powerpoint, restarted my iPad, etc. It gets marginally better when I reduce the size of the powerpoint, but it is unreasonable for me to have to break up my PowerPoints into multiple parts just to be able to use the app. I am a medical student and I use this app for taking notes. Like everyone else, I really need the app to work. Where are we in the process of getting help from internal support?
Thanks everyone for standing by on this concern. We’ve got an update from our Internal Support and the following steps are suggested by them that can help in addressing this concern about the crashing of the PowerPoint for iOS. Please see these:
In Settings, tap to select one of your Office for iPad apps such as Word, Excel, or PowerPoint.
Once done, please check if the PowerPoint for iOS will still crash so we can have this reported back to our Internal Support for further investigation.
Please respond to this thread to let us know how the issue progresses. Similarly, if you have more questions, please inform us by replying to this post.
Best regards.
Louie