OneDrive sign in error code: 0x8004de69

Anonymous
2021-02-11T12:59:13+00:00

Hi,

I get this error: 

There was a problem signing you in

Please try again in a few minutes. (Error Code: 0x8004de69)

I waited one week. Then, I reinstalled Windows 10. The same error code. I didn't find the error code on Google. What does it mean?

Thanks!

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

62 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-11-29T04:54:18+00:00

    I encountered this, today, on a newly created MS 365 user. They are on a Mac running macOS Big Sur, with MS Office and One Drive with mainstream updates as of November 2021 installed.

    I opened a case with MS but while waiting for them to call me I logged the user in to their MS 365 account, online and opened their One Drive Web app. I was then able to log them in to their One Drive desktop app immediately.

    The user had been created a good couple of hours prior to attempting to log them in to their One Drive desktop app but my guess is the provisioning systems on Microsoft's back end had nodded off and the act of logging in to their One Drive Web app woke the beast to complete provisioning the user's SharePoint services.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-11-26T13:42:13+00:00

    Lo arregle de la siguiente manera :

    Inicie sesión en Onedrive Online, fui a mi carpeta de archivos y seleccione Sincronizar, Chrome pregunta si quieres utilizar la aplicación Onedrive para sincronizar, Aceptas demora un poco en cargar y luego abrió la aplicación sin problemas

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-04T12:49:38+00:00

    I have this exact same issue and have not been able to find any support articles for this error code.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-05-28T03:59:25+00:00

    Who can help me, no solution has been found to this problem.

    Image

    I found a fix for this issue for a client today. It was a internet proxy interfering with the authentication. We confirmed it by removing the GPO that enforced the proxy settings and Onedrive started working. Reenabled the proxy and we got the same error again. the online portal works ok so I expect it is an application proxy setting. Sorry I don't know what was changed on the Proxy as it was referred to another team.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-05-27T15:08:17+00:00

    Saw this issue today myself. Found that there were Windows Updates pending for Office365 and after rebooting, OneDrive was functioning normally without any other action taken.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments