Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  1. Anonymous
    2022-08-11T02:57:36+00:00

    i cant log into my facebook account as I need a generator code

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  3. Anonymous
    2022-08-05T23:41:14+00:00

    I cant get into my primary facebook account cause someone hacked into it and compromised both my email address and account. How am I able to get back into it. I can recover my account just when I log back in it sends me to this 2FA and these codes dont work at all. Is there another way to get back into my primary facebook account. Its been a few days since this happened. I miss keeping in touch with friends and family.

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  4. Anonymous
    2022-08-05T04:03:42+00:00

    I was able to restore settings in authenticator and get facebook code

    Hi Peter,

    I'm having the same issue.

    Can you please outline steps on how you were able to restore the settings in authenticator without logging in to Facebook or without your old phone?

    Thanks.

    Jeremy

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  5. Anonymous
    2022-08-03T23:57:45+00:00

    Hello Elise

    I have been using a facebook account with my nick name with no phone number included.

    The google Facebook code generator AUTHENTICATOR APP was on my phone and round that was erased and now I can't open my Facebook account.

    I can't get support because the name was different

    I need your help or anyone who can help me opening my facebook account.

    Shall be grateful indeed.

    My facebook is not blocked and I am getting messages on my email ******@gmail.com.

    Regards

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