One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

Something's not right

The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes.

here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

Was this answer helpful?

7 people found this answer helpful.
0 comments

299 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-08-29T20:10:45+00:00

    Hello Rena,

    If the tenant has been identified as fraud and the tenant will be activated in a short period of time, will this enable the fraud admin to access the data of the users?

    This is pretty dangerous as well and I think that Microsoft should just deactivate and permanently delete all the fraud accounts immediately. (I think this is the best option) for security reason.

    The best option was to encrypt data before loading to onedrive for business.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2021-08-27T02:05:43+00:00

    Hi All,

    We don't have unauthorized tenants list, and we have limited resource to confirm the unauthorized tenant.

    I understand some of you have been disabled access to OneDrive. For impact users that accounts have been deactivated, we would like to suggest you:

    1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
    2. If you can't contact your tenant admin, contact Global Customer Service.

    Best Regards,

    Rena

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-08-27T01:55:36+00:00

    Hi zq91lop,

    Users should be able to see the banner, not only admin. When Microsoft detect the unauthorized tenant, all the tenant users will be affected. the banner will exist for specific days, then block all the user accounts. So, some of the tenant users may not see the banner if they didn't sign in during that time.

    I don't have the affected tenant list. But what I know is that Microsoft will continue scan tenants. So, more unauthorized tenants may be detected.

    For the block time for tenants, I can't get that history information. This specific date just show up in users banner.

    Best Regards,

    Rena

    Was this answer helpful?

    0 comments