One Drive Not Working

Anonymous
2020-07-01T12:50:59+00:00

today my one drive is shown an error kindly help how to fix this

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here is https link

https://***-my.sharepoint.com/_layouts/15/Throttle.htm#1033

  [PII is masked by Gloria Li MSFT Support]****

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T07:42:30+00:00

Dear Customers,

Since we have been receiving great amount of issue report from those customers purchasing Microsoft 365 services from unauthorized channel, we would like to write a summary here so that all affected members can easily identify the problem and get the suggestions:

Problem background:

When Microsoft determines that you are using an unauthorized Microsoft 365 account, they will run fraud identification processes.

Users identified as fraudulent may:

  1. See a banner indicating that “Account deactivation. We’ve determined that this Office 365 account is unauthorized. This account will be closed on <Date UTC>, and you’ll lose access to your files and Office apps on this date”.
  2. have their content marked read-only and will not be able to create or edit content on their sites. Any synced content will also be marked read-only from the date of fraud identification.
  3. Users will lose access to any content (e.g., files, data or documents) stored in OneDrive, at the time specified in the notification you received. After the time specified, any content stored in the OneDrive associated with this account will be permanently deleted for data security reasons and your protection.

Suggestions:

Prior to the account deactivation, you have the option to do the following:

  1. Save your data: Prior to account deactivation date, move the content you don’t want permanently deleted to:
  2. A new or existing authorized OneDrive account
  3. Any other physical storage device you choose
  4. Another cloud storage provider

For impact users that accounts have been deactivated, we have limited resource to deliver more help. If you still have concern, we would like to suggest you:

  1. Contact your tenant admin to create a support ticket if they challenge the state of their fraudulent license.
  2. If you can't contact your tenant admin, contact Global Customer Service.

Reference:

Microsoft 365 account deactivation information

We sincerely recommend you purchasing Microsoft services from authorized channel to avoid security risk.

Regards,

Rena

[Last Modified on 8/23/2021 3:22 AM UTC]

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  1. Anonymous
    2020-09-28T21:58:37+00:00

    I really don't know, this is all very frustrating. It occurs to me to do signatures on Change.org

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  2. Anonymous
    2020-09-28T12:50:02+00:00

    Hello, today I got an answer from Microsoft stating that the accounts that have these characteristics have been blocked for fraud and that they cannot access the files even temporarily for downloading. That is, they know who the thief was, where the stolen things are; but they do not proceed to the return, they keep something that is theirs. We must now find a legal means for this. Here we will not receive a solution.

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  3. Anonymous
    2020-09-15T10:36:00+00:00

    Hello,

    This is not a solution for our problem and there is no suggestion how to solve our current problem.

    It does not matter how we acquired this account, and it does not matter that one of the tenant has uploaded something illegal. You can block the perpetrator but you CAN NOT punish all other tenants and restrict the access to their personal data.

    At least we should be able to download our personal data from onedrive, and have an option to permanently delete our personal files if we can not access it any longer.

    And for what reason is only onedrive blocked, but all other apps are still available? It does not make any sense so, please, grant us access to our onedrive files.

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  4. Anonymous
    2020-08-30T15:51:02+00:00

    Is there anything new?

    I'm a bit shocked that Microsoft can't give a clear answer with:

    • "yes this will be resolved and you can access your data" or "Nope sorry all hope is lost".

    That way I wouldn't have to check every damn day if something changes.

    And to be honest I think it's shameful, 153 marked it as "I have the same question". I wonder how many people there really are with the same problem that microsoft just ignores. I think it's clear that a lot of people, including me, would happily pay to get the data back.

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