OneDrive deleted local files and started syncing old files !

Hi Higgins Meng,

That is not what have happened - please read my description.

I moved my files out of the OneDrive synced folder to a local non-synced folder a long time before this problem occurred.

Later all files from the non-synced folder was deleted and the old files were being loaded into the old synced folder.

For this reason there is no backup of the files from the local non-synced folder in OneDrive as they were not in a OneDrive synced folder.

I understand you expect the software to behave perfectly and as expected - but that is not what have happened, there is major flaw in your software. Please take this issue seriously.

Every single file in my local non-synced folder has been deleted but the entire folder structure has been kept intact.

All the old files that was moved/deleted from the OneDrive folder suddenly reappeared again in the old synced folder, as well as other old files in other folders (which should of course not happen in the first place).

It seems like OneDrive has reverted to an older state and at the same time reverted the action to move the files out of OneDrive which I did a long time ago, hence why all the files in the non-synced folder has been deleted.

No one else has used my computer.

I worked until late in the evening / night, fell asleep with the computer right next to me on the bed, woke up and turned on the computer to continue work and now all the files were gone from my local non-synced folder and OneDrive was loading the old files into the old locations where they had been moved from a long time ago.

As also explained, OneDrive have for a long time showed a message that a lot of files were deleted and I had X amount of days to revert / recover the files. Since I did not want to recover the old files as they were intentionally moved out of OneDrive I did not act on this message.

However, this is most likely the reason why all my local files has been deleted and the old files have been recovered.

You must have a serious flaw in the software related to this recovery functionality that have made it automatically trigger since all my old files suddenly showed up again and all my new files in the local non-synced folder was deleted.

Hello Higgins, 

opening a thread won't solve any problem, as many people are experiencing the same issue, i think there should be a broad solution for this, you just say start a ticket, or a thread so you it won;t look  like a wide spread problem and many people discussing the same problem, i lost few days of work because of this issue!few days of work cannot be solved by a "Sorry" or "open a thread or a ticket", as long as my data is still lost, especially when it is personal and work data!, we as customers put our trust in your products and pay for this! we are not using OneDrive for free!

i hope you get my point and provide a clear and start to the point solution.

I have had the same issue. OneDrive has deleted all my folders and files from my OneDrive and also from my PC. They were extremely important files.

This literally happend to me minutes ago and I went online to check for answers.

All my files that I saved just yesterday were replaced by their versions from June on all my platforms. Basically I just lost all my work from the last few monts. They were extremely important files.

Hi 

I was always sceptical about using online storage systems but i took the leap of faith and stored all my files and working on onedrive. However i will never use an online storage system again as i lost over 5 years of work. 

The microsoft team were very unhelpful and just emailed general respeonses and often a different person each time. It seemed like they have a general reply and copy and paste the email each time. 

They told me that the files were deleted and could not be recovered so i lost all the work. I hope that you have better luck as I know i was in utter deperation to retieve the work i lost. 

regards 

sonya