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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
Hi Kaycee,
Stocks appear to be refreshing correctly again. However, my other linked data, such as my floating rates for currency conversions (We use floatrates.com) hasnt updated since 17/09/20
We are on a paid subscription- please fix.
Jonathon
It looks like Market Cap data is still not available. Thank you for fixing the refreshing issue but I am hoping to get Market Cap data back as well.
Midnight, East Coast, USA.
Data is updating.
I really hope in the future that you and Microsoft do better. I'm sure there are people that feel the above is harsh; however, these are products that many people rely upon for their livelyhood, and while software bugs, failed updates, and corrupted code can all cause things to go south, there's never an excuse for a lack of communication. To those who are praising Microsoft for fixing the problem, what I would remind them is that we pay Microsoft for these products and, based upon your initial communication, you are paid by Microsoft to do this job. Please, please, do better in the future.