Click-to-Run High CPU Usage

Anonymous
2020-06-09T15:24:20+00:00

Recently I noticed that there was a background application constantly running on my PC called 'click-to-run'. It runs from the moment I switch on the PC and it never stops and even if I stop the task, it will simply start again. It uses around 25% CPU load and when opening an Office app, like Word, that app uses another 25%. I am using Office 365 which I downloaded through the Education bundle which they offer. Is there a fix for this high CPU load please?

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Anonymous
2020-06-15T14:17:34+00:00

Hi All,

Thanks for the detailed information provided. We would like to make a short summary on this issue to help the other users who might have same/similar issues in this community to quickly identify the issue.

Issue Symptom:

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When using the Office applications, they will use a lot of the CPU resources.

In the task manager, the Microsoft Office Click-to-Run(SxS) will consume 25%-50% of the CPU usage.

 

Issue Environment:

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Microsoft 365 Apps with Current & Current(Preview) update Channel

Version 2005 (12827.20328)

Version 2005 (12827.20336)

Version 2005 (12827.20268)

Windows 10

Solution:

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We are trying to escalate this issue to the related resources for further investigation.

Here are some of the methods provided by the users in this community:

1.Using Online Repair to repair your Office suite.

Repair an Office application

2.Some of the users reported this issue is only occurring when you are using a wireless connected to a limited network environment like 4G hot spot. Please use a WLAN connection or a LAN connection, see if it helps on this issue.

3.Install the available Windows OS updates.

Meanwhile, please kindly submit a feedback in the Office client:

How do I give feedback on Microsoft Office?

This will help us speed up the escalation process. Much appreciate for your effort and understanding.

Regards,

Alex Chen

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  1. Anonymous
    2020-06-17T13:44:52+00:00

    There is an OS update for June win10 1909 that i could apply but i usually refer to Askwoody.com for when to apply a new update. It is a habit that has saved me from several glitches in new releases over the many years i have followed Woody.

    My other laptop which always runs a month apart on updates has the May and June updates to be installed, shows exactly the same problem. 

    I will bring one completely up to date and let you know the result.

    Regards Ken

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  2. Anonymous
    2020-06-17T12:31:36+00:00

    Hi Ken,

    Could you check if there are any available Windows OS updates for your system?

    According to some other users, updating the Windows system has helped them fixed issue.

    Meanwhile, we have already informed the related resources of this issue and waiting for the responses.

    Regards,

    Alex Chen

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  3. Anonymous
    2020-06-17T11:13:08+00:00

    Hi, 

    I had the same problem. It is completely reproducible. If on a metered connection , Click to run; and each of the office components, uses high CPU constantly, Turn metered connection off, not problems.

    Unfortunately I NEED to run on a  metered connection frequently. In this case, My CPU gets very hot so can't use it for any length of time. Defeats the whole purpose of a metered connection. Microsoft needs to fix this urgently.

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  4. Anonymous
    2020-06-15T08:03:16+00:00

    Hello Hugo,

    I have installed some updates in windows update and now it looks like the issue is resolved.

    BR,

    Abderrahmen

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