Click-to-Run High CPU Usage

Anonymous
2020-06-09T15:24:20+00:00

Recently I noticed that there was a background application constantly running on my PC called 'click-to-run'. It runs from the moment I switch on the PC and it never stops and even if I stop the task, it will simply start again. It uses around 25% CPU load and when opening an Office app, like Word, that app uses another 25%. I am using Office 365 which I downloaded through the Education bundle which they offer. Is there a fix for this high CPU load please?

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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Anonymous
2020-06-15T14:17:34+00:00

Hi All,

Thanks for the detailed information provided. We would like to make a short summary on this issue to help the other users who might have same/similar issues in this community to quickly identify the issue.

Issue Symptom:

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When using the Office applications, they will use a lot of the CPU resources.

In the task manager, the Microsoft Office Click-to-Run(SxS) will consume 25%-50% of the CPU usage.

 

Issue Environment:

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Microsoft 365 Apps with Current & Current(Preview) update Channel

Version 2005 (12827.20328)

Version 2005 (12827.20336)

Version 2005 (12827.20268)

Windows 10

Solution:

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We are trying to escalate this issue to the related resources for further investigation.

Here are some of the methods provided by the users in this community:

1.Using Online Repair to repair your Office suite.

Repair an Office application

2.Some of the users reported this issue is only occurring when you are using a wireless connected to a limited network environment like 4G hot spot. Please use a WLAN connection or a LAN connection, see if it helps on this issue.

3.Install the available Windows OS updates.

Meanwhile, please kindly submit a feedback in the Office client:

How do I give feedback on Microsoft Office?

This will help us speed up the escalation process. Much appreciate for your effort and understanding.

Regards,

Alex Chen

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  1. Anonymous
    2020-06-11T19:29:40+00:00

    Hello ludovic,

    Thanks for the feedback, I can confirm you are using the latest Microsoft 365 suite.

    Per your description, may I confirm some related information?

    1. If you close all Office applications, including OneDrive, does the Click-to-Run process still consumes high CPU usage? If not, you may open Office applications one by one to determine which application makes the Click-to-Run process begin to consume high CPU usage.
    2. May I confirm you haven't tried to perform the Online Repair but tried to uninstall (not completely) and reinstall Office?

    *The essence of Online Repair is reinstalling Office suite, which may consume much network resources. If you haven't tried, I would like to suggest you try the method in a Wi-Fi environment if it's available.

    **If you had already tried to Online Repair Office, you may continue to perform a clean boot in Windows.

    Reference: How to perform a clean boot in Windows

    We appreciate your understanding.

    Best Regards,

    Hugo

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  2. Anonymous
    2020-06-11T18:57:01+00:00

    Hi Daniel,

    Thanks for the detailed information but it seems the Office suite you are using hasn't been updated to the latest. The Build 12827.20268 is released on May 29, 2020, and the latest Build 12827.20336 is released on June 08, 2020.

    Reference: Update history for Office Current Channel (Preview) for Windows

    On the Product Information panel, may I confirm you are using Microsoft 365 for enterprise? If so, may I know whether your colleagues are also using the same version and whether they are experiencing a similar problem?

    Meanwhile, I would like to suggest you click the Start menu -> Settings -> Update & Security -> Windows Update-> View update history, check whether there are newly installed Windows updates recently.

    Reference: Windows Update: FAQ (The How do I see installed updates? section)

    Best Regards,

    Hugo

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  3. Anonymous
    2020-06-11T06:55:13+00:00

    Hello,

    Same problem since the last update, i tried to uninstall, try to clear the cache manually or through the office center update in admin mode, i can't uninstall everything, because i work at home with my 4G connexion.

    this problem appear since few day, i try to launched all office 365 application, and as you can see in py screen shot, all CPU usage are equal to Office Click to Run, if i close some office applications, my computer still stay à 100% but with higher average on all office application.

    i have office 365 for business with last update 2005 Build 12827.20336, and i have Visio 2019 with last update.

    here under my screenshoit, sorry it's in french ;-)

    Please help ! 

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  4. Anonymous
    2020-06-11T06:53:07+00:00

    Hi Hugo,

    I am having this exact same problem. Only started a couple of days ago.

    I have updated Office 365, done an online repair and completely uninstalled and reinstalled multiple times without success.

    What I have noticed is that when I am not connected to the internet I do not have the problem at all. 

    It is only when I am connected and I start an Office application, even a blank Word document, it runs at ~20% CPU but uses no other resources such as disk or network to suggest it is trying to update in the background. I have version 2005 (Build 12827.20268 Click-to-Run).

    Please assist.

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