OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-04-14T09:56:52+00:00

    Same laptop.

    I try to uninstall all third-party drivers related to the pen or graphic tablet ( I had XpPen drivers for my graphic tablet).

    Now everything works fine.

    A workaround is to use windows 10 in tablet mode, this configuration prevents the crash even with the XpPen drivers

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  2. Anonymous
    2021-04-12T13:42:11+00:00

    I have the same problem as others, onenote get stuck when drawing and using Zoom together

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  3. Anonymous
    2021-04-06T17:12:03+00:00

    I have the exact same problem.. I am using the IdeaPad C340 with AMD Ryzen

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  4. Anonymous
    2021-04-02T15:21:10+00:00

    I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.

    It Is not just Ryzen. Also Surface Book 3 with Intel is affected. Mostly the issue is in the studio mode.

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  5. Anonymous
    2021-04-02T12:56:04+00:00

    I have the same problem with my Lenovo Flex 5 AMD laptop.

    It would crash when I write with my digital pen on "MS whiteboard" or "One Note for Windows 10".

    I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.

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