Cannot enable OneDrive 'Camera Upload'

Anonymous
2020-03-28T14:38:24+00:00

Hello,

I want to free up space on my Samsung Galaxy Note 10+.

When I try to enable 'Free up space on the device' in the OneDrive app, I get the message:

'Camera upload must be enabled ...'

The problem is that there is no camera upload setting anymore.

Or am I missing something here ...?

I use the latest version of Android and version 6.1.1 of OneDrive.

Thanks!

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2020-12-17T17:19:16+00:00

    'Camera upload must be enabled ...'

    The problem is that there is no camera upload setting anymore.

    Or am I missing something here ...?

    Solved Camera Upload

    After adding a work account both you need to

    • Open Android Settings
    • navigate to Accounts and Backup/Accounts
    • tap on your personal OneDrive Account
    • then tap Sync Account
    • make sure Media Storage sync permission is turned on

    That fixed it for me. Looks like any time you add a second or business account to onedrive you'll need to re-enable that setting.

    After that go you should see gallery or camera upload as a selectable option again in the Onedrive "Me" Tab/Settings

    Best

    (VZW Note 9 Sense 2.5)

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  2. Anonymous
    2020-12-03T03:08:49+00:00

    Thanks to who started this discussion because topic is really frustrating and after connecting OneDrive with Samsung Account, the Camera sync stopped working for me as well.

    But it's a story with lucky ending 🙂

    Here are steps what worked for me:

    1. Go and log in here: https://account.samsung.com/membership/contents/services/services-gate
    2. At the bottom you will see "Connected Services". One of those will be "Microsoft Account" - go click on it and choose "Unlink"
    3. Done
    4. Go to One Drive settings in phone app to re-enable the "Camera upload"

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  3. Anonymous
    2020-11-15T23:14:10+00:00

    I found the solution.

    Your Samsung account gets linked on the background when you foolishly accept to have gallery synced to Onedrive.

    It does not make a difference to go to your Microsoft account and remove the Samsung credentials. Your phone will still be linked and the gallery sync will still show instead of camera upload.

    You have to

    1. Login to your Samsung!!!! Account
    2. On the top left drop down choose "Services"
    3. Scroll down until you find "Microsoft"
    4. Select and press "unlink"

    When you open Onedrive again "camera upload" will show... at last!!!

    Your gallery settings will also not mention any Onedrive at all only "cloud sync". A few hours of my life I will never get back ☹

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  4. Anonymous
    2020-09-23T01:49:22+00:00

    Had the same issue on Samsung S10 and solved it.

    Turned off sync photos via the Samsung account.

    The same issue that OneDrive setting is greyed out and doesn't turn on.

    Went to Settings>Accounts and backup>Accounts

    Select your OneDrive account and turn on Media Sync. That seemed to turn on photo sync in the OneDrive app.

    The problem with this solution is that Media Sync defaults to turning itself off for some reason and therefore this does not work long term.

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  5. Anonymous
    2020-06-25T22:29:08+00:00

    I have the same issue on Samsung a40. 

    There is no camera upload option in the onedrive settings  for me to be able to turn on.

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