Cannot enable OneDrive 'Camera Upload'

Technically he did, although as a statement lacking necessary substance, typical for the overly polite unnecessarily repetitive canned replies provided by what experience has proven to be generally inept off-shore support people purporting to represent MS on this site.  I am certainly more firmly planted in your 'with due respect' camp than not. 

The key was the line "Camera Upload can only be used on one account at a time".  But per usual, the ms rep just splayed the words without seeming to actually care their meaning was clear, or to explain the means to ensure that the *one* account was the Onedrive account, per the OPs actual question.  I managed answer thousands and thousands of questions over 20+ years on newsgroup forums, and find it sadly amazing the people MS now call their community reps can barely string a sentence together, let alone think independently of the canned responses.  But I fear I have digressed somewhat.  

Go to https://go.microsoft.com/fwlink/?linkid=868284 and next to Samsung logo Samsung account, select Remove.  Then disable Samsung Gallery on the phone, and you can open Onedrive and the option to upload photos should be there, about third item down the settings page as I recall.  The scoop is from https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3

Either MS or Samsung should really clearly state that "Activating Samsung Gallery will disable the ability for Onedrive to monitor new phots and upload them to the Onedrive Camera Roll.  Your Samsung Gallery photos will be placed in different Onedrive folder."

Randy

former msmvp-vb

All due respect, Renzo, but you did NOT address the poster's issue at all. All subsequent responses from other customers demonstrate that fact. Please forward this issue to technical support/engineers to be fixed.

Thank you,

Frustrated by the same issue 😤😠😡

Dude .. the issue is not OneDrive.  The issue is Samsung.  If you activate the Samsung backup service for photos it removes OneDrive's upload and the ability to turn it on.  (Technically Samsung is now doing a backup to the Samsung folder in OneDrive, so having OneDrive do the same is just creating redundant files).

Solution is don't activate Samsung Gallery..  Turn it off and on the Microsoft account page revoke access to it, and the option to upload photos in OneDrive settings will reappear.  Right near the top of the settings.  PITA to find the issue, easy to fix.

I understand your frustration Jamie S Reich, but I have to admit that I love OneDrive.

The issue we are discussing here must have something to do with Samsung's system and its relationship with OneDrive. Samsung Gallery will now back-up ALL of your photos to OneDrive and these photos can be seen in the folder marked Samsung Gallery in OneDrive. However it means that Camera Upload button will disappear.

Media Sync for some reason will not stay on and so only works for a short time but this is nothing to do with OneDrive it must be to do with the Android system or maybe Samsung.

So in summary, all photos rather than just new ones will automatically be backed up to OneDrive and appear in the Samsung Gallery folder in OneDrive. The other difference is that when you delete photos from Samsung Gallery they will also be deleted on your phone, this was not the case before with Camera Upload. So in short, we have the same facility as before, which some would argue is better, it just means that things work slightly differently.

There is NO camera upload!!!! Please see 4 attachments! Some sync but not all and the numbers change everyday and files move around....I HATE ONEDRIVE