Word crashes when opening Citation Source Manager

Hi Kostas, to get back your previous citation, you could retrieve the folder from the Desktop( If you moved it to the Desktop). We are identifying this problem and trying to reproduce the issue you met. You could also click the Smile Face on the ribbon of Office window to send feedback to the product team directly.

Regards,

Oliver

Hi Bob,

This is also a nasty problem for me.

• What version of which program was used to create/edit the problem documents?

        Word 16.35.0.20030802

• Was any sort of custom reference/citation style used in those documents?

         No

• Have you worked with these documents in Mac Word previously? If so, which version?

        Yes, same version

• Has any sort of 3rd party Add-in or citation manager been used?

         No

• What else can you provide regarding the history of the problem documents?

        This happens with any document. Documents where it worked fine when they were written no longer function correctly. Same happens on a new blank document. It also happens on another Mac that I use, exactly the same way.

Here are the log files excerpts:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGABRT)

ExceptionEnumString: 805306368

Exception Code: 0x00000001 (0x0000000111cfd000)

Date/Time: 2020-03-27 15:11:11 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: merp

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x0000000000005aa3

Blame Module Name: MSXML

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 135E1661A83E6FD0B9AFE703627F81C9

Blame Module Offset: 0x00000000000e5ab1

StackHash: e71d84888ce0b85e-dm_80530****

Application LCID: 10338***

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffeebc61158

Crashed thread: 0

Operating System Information

Operating System: Mac OS X 10.15.3 (Build 19D76)

CPU: Intel x86, Logical CPU Count: 4, Frequency: 3000 MHz

Physical Memory: 16384 MB

Device_model: Macmini7,1

Screen: 3840.000000 x 2160.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 3840.000000, 2160.000000

Screen: 1680.000000 x 1050.000000, bitsPerPixel = 24, frame = -1680.000000, 515.000000, 1680.000000, 1050.000000

CrashedApp_Virtual_Memory_Size_MB: 7334.117

CrashedApp_Resident_Memory_Size_MB: 430.1054

ErrorReportingDeviceUUID: E21127EE-E6A7-511D-88****

ErrorReportingUUID: 85C6090E-EF92-46B0-8C5D-28****

ULS UUID: A746028E-4F49-49F3-BFD4-50C****

CrashedLogSessionId: A746028E-4F49-49F3-BFD4****

TimeFromLaunch: 3 hours, 11 minutes, 2 seconds

CrashedSessionDuration: 11462

Total errors on this client: 27

Microsoft Application Information:

Audience: Insiders

AudienceChannel: CC

AudienceGroup: Insiders

Thanks in advance for any insight you might be able to provide.

Hi Bob,

I am ecnountering the same problem whenever I open the citation source manager... I followed the support agent's advice and moved the com.microsoft folder to my desktop. I can now open the citation source manager on a new file, but all my existing citation have been removed :(... Also, I still cannot open the citation source manager on the "old" file (only created about a month or two ago). I remember trying to import some custom referencing styles but I cannot recall where the folder I tinkered with is located. I suspect this is the reason the crash started in the first place. Any help?

MacOS Mojave version 10.14.6

Word Version 16.35

Hello,

I have exactly the same problem.

• What version of which program was used to create/edit the problem documents?

All documents with bibliographic entries originate the same problem. Tried with several.

• Was any sort of custom reference/citation style used in those documents?

No

• Have you worked with these documents in Mac Word previously? If so, which version)?

Depending on the document, 10.11, 10.11, 10.12, also in windows.

• Has any sort of 3rd party Add-in or citation manager been used?
• No
• What else can you provide regarding the history of the problem documents?

They open fine in other computers.

I made a clean install of my system today, erased HD reinstalled 10.13 and office 365.

I thank you in advance.

Pedro

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGABRT)

ExceptionEnumString: 805306368

Exception Code: 0x00000001 (0x00007fffa429e168)

Date/Time: 2020-03-26 21:12:24 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: merp

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x0000000000005aa3

Blame Module Name: MSXML

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 1DF6E151B1F502AC0D29958AB13C65C7

Blame Module Offset: 0x00000000000e5ab1

StackHash: 79ff99d13e0f76d2-dm_805306368_main

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffeea82c168

Crashed thread: 0

Hi Raymundo,

Please try Bob's suggestions to troubleshoot since the problem happens to some specific files, and we will follow up this thread for you.

Best regards,

Oliver