Word crashes when opening Citation Source Manager

I'm using 16.35 myself but on Mojave. I have not been able to reproduce the issue nor have I seen any similar reports., which suggests that it is caused by something local to your Mac. Mpreover, the fact that it doesn't occur in new documents further indicates that it is document-specific.

• What version of which program was used to create/edit the problem documents?
• Was any sort of custom reference/citation style used in those documents?
• Have you worked with these documents in Mac Word previously? If so, which version?
• Has any sort of 3rd party Add-in or citation manager been used?
• What else can you provide regarding the history of the problem documents?

If you have a problem document which contains no confidential/proprietary information feel free to share a copy on a cloud [such as OneDrive] & provide a link in your reply. Perhaps I can tell more if I have a first-hand look.

Same problem. 

Error Signature:

Exception: EXC_CRASH (SIGABRT)

ExceptionEnumString: 805306368

Exception Code: 0x00000001 (0x00000001157f6000)

Date/Time: 2020-03-18 06:45:48 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: merp

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x0000000000005aa3

Blame Module Name: MSXML

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 135E1661A83E6FD0B9AFE703627F81C9

Blame Module Offset: 0x00000000000e5ab1

StackHash: e71d84***b85e-dm_805306368_main

Application LCID: 20**

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffeed7a9148

Crashed thread: 0

Operating System Information

Operating System: Mac OS X 10.15.3 (Build 19D76)

CPU: Intel x86, Logical CPU Count: 8, Frequency: 1400 MHz

Physical Memory: 8192 MB

Device_model: MacBookPro15,4

Screen: 1680.000000 x 1050.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1680.000000, 1050.000000

Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = -94.000000, 1050.000000, 1920.000000, 1080.000000

CrashedApp_Virtual_Memory_Size_MB: 5387.750

CrashedApp_Resident_Memory_Size_MB: 222.2656

ErrorReportingDeviceUUID: 9F966FFA-F167-5134-92C9-A3720C***

ErrorReportingUUID: EBED8E24-385C-4A30-A286-D337A****

ULS UUID: EF4DF743-0397-4C57-88C1-3C963***

CrashedLogSessionId: EF4DF743-0397-4C57-88C1-3C963080D703

TimeFromLaunch: 0 hours, 3 minutes, 27 seconds

CrashedSessionDuration: 207

Total errors on this client: 26

Hi Oliver.

Thank you for your respond and help.

I updated my question with additional information.

I tried what you suggested, even before when I tried reinstalling office.

But the problem is still there.

I'm using 

macOs Catalina version 10.15.3

Microsoft Word for Mac Version 16.35 (20030802)

Thanks for the help.

Hi Bob,

Thank you for your respond and help.

I updated my question with the information required

• Previously I've been able to use citation manager with out any problems until recently when the error started.
• In an empty new file citation manager works fine
• I've also tried using it in some older files with citations, but Word keeps crashing.

I'm using:

macOs Catalina version 10.15.3

Microsoft Word for Mac Version 16.35 (20030802)

Thanks

Will you Agents PLEASE stop advising people to rip out support files before you even find out which version of the software they are using...

Out of date software typically is the cause of this type of issue so determining the update status should be the first step in the process, not an afterthought simply tacked on as some sort of ancillary troubleshooting technique. For all you know the OP could be using build 15.x in which case what you are advising will be nothing more than a waste of time & could cause other problems. In this case what you recommend right out of the gate would remove the very file containing the citation sources the OP may be attempting to access.