Office Lens won't upload to Onedrive and stays in Transfering modus

Anonymous
2019-11-27T08:12:03+00:00

After making a picture in Office Lens, and saving is to Onedrive, more and more files keep transferring, trying to upload. This is not happening all times, but I think it has to do with the internet connection at the moment of saving. Normally, the transferring time is aborted by a time-out, and you can retry to upload the (pdf) file. Most times it works, but now is stays in transfering mode and I cannot access the picture anymore. Please support me.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-12-11T21:54:20+00:00

    Thank you for providing the information. I will update the ticket that I've created regarding your issue. 

    Please standby for for any updates.

    Bob

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-12-10T23:00:32+00:00

    You can see the pic from my previous post, 11_10_...ce Lens is an abbreviation for the date I originally tried to scan the document (11/10/2019) using OfficeLens on my iPhone.  I as i stated I have used the app many times since that date including today with success, it is just these scans and a few others that are stuck in this “Transferring” status - regardless of the network I am on; wifi, LTE, 5G, 2.4G, whatever ... at home, at church, at hotels, coffee shops, etc....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-10T22:40:49+00:00

    We are suggesting to change the network connection to isolate the issue. You can also try to upload the files to a different OneDrive account to check if the same issue happens.

    Update us with the outcome so we can continue to assist you.

    Bob

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-12-09T22:24:51+00:00

    I have recieved an update with our internal support team. They advised that the reason for this issue is a poor connection or server timeout error. It's best to upload the file again using a different network connection or OneDrive account. 

    let us know how it goes, if you need further assistance, reply to this post.

    Bob

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-12-09T21:48:22+00:00

    Hi ronewags,

    This concern is under consultation with our internal support team, if there would be any updates I will post it immediately on this thread.

    If you have other concerns, let us know.

    Bob

    Was this answer helpful?

    0 comments